Jacob Henderson
Parcel Operative
Lerwick,Shetland
Summary
ICT-focused Electronics Service Technician with extensive hands-on experience supporting and maintaining complex, networked systems across marine and telecom environments. Proven ability to diagnose and resolve faults across hardware, software and connectivity, often under time-critical operational conditions. Experienced in system integration, wireless networking, and remote technical support, with a strong foundation in structured reporting, documentation and process improvement. Proficient in Microsoft 365 tools including Excel, Outlook and Teams. Recently achieved SVQ Level 3 in Engineering Maintenance (Electronics) and now seeking to apply my technical and analytical skills within an ICT Analyst role.
Overview
9
9
years of professional experience
Work History
Parcel Operative (Temporary)
Streamline Shipping Co.
02.2026 - Current
- Customer service.
- Parcel Sorting and organisation.
- Developed communication and reliability skills.
- Actively updating notes on runs for the benefit of current and future emolyees.
Electronics Service Technician
H Williamson & Sons
05.2021 - 02.2026
- Installed and maintained onboard electronic and IT systems (radar, AIS, VHF, CCTV, echo sounders, satellite systems)
- Supported vessel installations and new builds including rack builds and commissioning
- Diagnosed faults across plotters, eLog systems, catch systems and Marel scales
- Installed and supported catch sensors and AIS monitoring systems
- Worked with NMEA 0183 and NMEA 2000 protocols
- Configured routers, access points and wireless systems
- Delivered Starlink and PTP broadband solutions
- Provided remote support via TeamViewer and phone
- Conducted signal testing and fault finding
- Installed CCTV systems for compliance
- Maintained computers, printers and IT systems across multiple OS
- Performed PCB repairs and soldering
- Worked under pressure to ensure vessels remained operational
- Trained new staff
- Produced reports and improved Excel templates
Sales Assistant
Sound Service Station
05.2017 - 05.2022
- Customer service and cash handling
- Stock management and daily operations
- Developed communication and reliability skills
Education
High School - Mathematics, Administration, Metalwork, Woodwork, English
Anderson High School
Construction Crafts
Shetland College
SVQ Level 3 - Engineering Maintenance (Electronics)
11.2025
Skills
ICT & Systems Support
Troubleshooting hardware, software and network connectivity issues
Support of multi-system environments (Windows, Linux, macOS)
Remote support via TeamViewer and phone
Serial terminal diagnostics and configuration
Technical documentation and knowledge sharing
Networking & Infrastructure
Configuration of routers, access points, Starlink and PTP links
IP addressing, SSID setup and network integration
Wireless networking (UniFi and marine systems)
Signal testing, antenna alignment and fault isolation
NMEA 0183 / NMEA 2000 system integration
Systems & Equipment
Support of navigation and monitoring systems (radar, AIS, VHF, echo sounders, CCTV)
Catch sensors and AIS-enabled monitoring systems
Computer-based systems (plotters, eLog, catch management, scales including Marel)
PCB repair and soldering
Printer and peripheral support
IT & Data Skills
Microsoft Excel (formulas, tables, automated reporting templates)
Microsoft Outlook, Teams and Word
Report writing and structured documentation
Core Skills
Analytical problem solving
Communication with non-technical users
Process improvement and efficiency optimisation
Ability to work independently and within teams
Additional Experience
- Saltire Award – 200+ hours volunteering
- 11 years Boys Brigade (President’s Badge)
- Active involvement in Up Helly Aa events
Timeline
Parcel Operative (Temporary)
Streamline Shipping Co.
02.2026 - Current
Electronics Service Technician
H Williamson & Sons
05.2021 - 02.2026
Sales Assistant
Sound Service Station
05.2017 - 05.2022
High School - Mathematics, Administration, Metalwork, Woodwork, English
Anderson High School
Construction Crafts
Shetland College