HAMMAD HASSAN
Bolton
Summary
Warehouse and customer service professional with experience across fast‑paced environments including Freemans Grattan Holdings, Ulster Weavers (Dunelm Warehouse), Marshall Tufflex, SpaMedica and The Majestic Bradford. Skilled in picking, packing, loading, unloading, sortation, scanning systems and maintaining high standards of accuracy and housekeeping. Brings strong communication, problem‑solving and customer‑support experience from call handling and office‑based roles. Known for reliability, punctuality and the ability to adapt quickly to new processes while supporting smooth workflow, meeting deadlines and delivering a positive service experience.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Warehouse Operative (Temporary Shifts)
Marshall-Tufflex
Manchester
2026.05 - 2026.05
- Completed three shifts supporting warehouse operations including loading, unloading, sortation and housekeeping.
- Followed site procedures to maintain safety and accuracy while handling stock and materials.
- Demonstrated strong work ethic, punctuality and the ability to adapt quickly to new warehouse environments.
- Contributed to smooth shift operations by keeping work areas organised and supporting team tasks as required.
Customer Services Advisor (Temporary)
SpaMedica
Bolton
2026.03 - 2026.05
- Delivered high-quality support through inbound and outbound calls, ensuring patients received clear, accurate information and a positive service experience.
- Resolved a wide range of patient queries with empathy and professionalism, consistently maintaining strong customer-service standards in a fast-paced call-centre environment.
- Used multiple clinical and administrative systems (CXone Agent, Compucare, Medisight, Opera, MS Excel) to process bookings, update records, and manage patient journeys efficiently.
- Maintained strict compliance with data-protection, confidentiality, and safeguarding procedures, ensuring sensitive patient information was handled securely at all times.
- Coordinated appointments and clinic schedules, contributing to smoother patient flow and reduced waiting times.
- Demonstrated strong problem-solving skills by resolving issues on first contact whenever possible, improving patient satisfaction and reducing repeat calls.
- Stayed calm under pressure during high-volume periods, consistently meeting call-handling, accuracy, and service-quality targets.
- Supported clinical and operational teams through reliable admin work, helping maintain organised workflows and timely communication.
Warehouse operator (Temporary)
Ulster Weavers (via Labour 24/7)
Little Hulton
2025.11 - 2025.12
- Carried out picking, packing, sortation and breakdown tasks to support daily warehouse operations.
- Used handheld scanning machines to process orders accurately and maintain up‑to‑date stock records.
- Maintained housekeeping standards, keeping aisles, packing stations and storage areas clean and safe.
- Worked efficiently to meet order deadlines, demonstrating reliability, accuracy and the ability to follow instructions.
- Supported the team during high‑volume periods, contributing to smooth workflow and consistent productivity.
WAREHOUSE OPERATIVE
Freemans Grattan Holdings (via Mach Recruitment)
Bradford
2025.06 - 2025.10
- Picking, packing, sortation, dispatching, returns, and general housekeeping in a high-demand warehouse environment.
- Ensured accurate and efficient handling of customer orders in line with company standards.
- Supported operational efficiency through teamwork, attention to detail, and adherence to health & safety guidelines.
- Streamlined product return processes, improving turnaround times and reducing delays.
- Coordinated with team members to resolve order issues quickly, enhancing workflow and customer satisfaction.
- Implemented quality checks during packing, reducing shipping errors and improving customer experience.
- Maintained organised storage zones, enabling faster retrieval and reducing misplaced items.
Customer Support Officer
The Majestic Bradford
Bradford
2023.05 - 2025.05
- Delivered excellent customer service by understanding client needs and ensuring satisfaction throughout events.
- Managed event logistics including stock handling, equipment setup, heavy lifting, and deliveries.
- Coordinated teams, suppliers, and clients to ensure smooth operations and timely execution.
- Maintained accurate records and ensured supplies were restocked before, during, and after events.
- Created a welcoming environment for attendees, contributing to positive feedback and increased attendance.
Education
Master of Science - Strategic & Digital Marketing
University of Bradford
Bradford 2023.01 - 2024.07
Skills
- Picking and packing
- Loading and unloading
- Sortation and breakdown
- Returns processing
- Stock handling and replenishment
- Handheld scanner operation
- Housekeeping and safety awareness
- Ability to follow instructions
- Meeting deadlines in fast‑paced environments
- Customer service and call handling
- Clear communication
- Problem solving
- Active listening
- Time management
- Accuracy and attention to detail
- Reliability and punctuality
- Adaptability to new warehouse environments
- Basic IT literacy (scanning systems, MS Excel, CXone, Compucare)
Timeline
Warehouse Operative (Temporary Shifts)
Marshall-Tufflex
2026.05 - 2026.05
Customer Services Advisor (Temporary)
SpaMedica
2026.03 - 2026.05
Warehouse operator (Temporary)
Ulster Weavers (via Labour 24/7)
2025.11 - 2025.12
WAREHOUSE OPERATIVE
Freemans Grattan Holdings (via Mach Recruitment)
2025.06 - 2025.10
Customer Support Officer
The Majestic Bradford
2023.05 - 2025.05
Master of Science - Strategic & Digital Marketing
University of Bradford
2023.01 - 2024.07