Jacob Dawson
Customer Assistant
Summary
Dedicated Customer Assistant with 4+ years in customer-facing roles across multiple industries. An aptitude for leadership and decision making within all roles, taking responsibility for team outcomes, and directing colleagues when in need of support. Success in increasing sales within the produce department to outperform other areas of the store as well as drastically reducing product waste.
Overview
5
5
years of professional experience
Work History
Customer Assistant
Morrison's
08.2023 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure from busy store traffic.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Participated in regular inventory checks, restocking produce as needed.
- Maintained clean and organized store department, promoting an inviting atmosphere for customers.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Contributed to team success by consistently meeting or exceeding sales targets.
Event Supervisor
Bouncer's Bouncy Castle And Inflatable Hire
06.2021 - 06.2023
- Coordinated logistical elements of preparing and dismantling inflatables.
- Maintained strict safety standards and managed risk assessments to ensure a secure environment for customers.
- Delivered exceptional customer service, consistently exceeding owner's expectations in all aspects of event management.
- Reached record sales of £1300+ at Keynsham Music Festival in one day of the event.
Customer Assistant
Farrington's Farm Shop
02.2019 - 01.2020
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash transactions accurately while adhering to company security protocols.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
Education
Bachelor of Arts - Geography
University of Plymouth
Plymouth 04.2001 -
Skills
Decision-Making
undefinedTimeline
Customer Assistant
Morrison's
08.2023 - Current
Event Supervisor
Bouncer's Bouncy Castle And Inflatable Hire
06.2021 - 06.2023
Customer Assistant
Farrington's Farm Shop
02.2019 - 01.2020
Bachelor of Arts - Geography
University of Plymouth
04.2001 -
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