Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ilyas Abdillahi

Liverpool

Summary

Proven track record in enhancing customer experiences and streamlining operations, notably at Sports Direct. Skilled in complaint handling and team collaboration, I've driven significant improvements in service delivery and operational efficiency. Demonstrates strong communication skills and adaptability, contributing to a goal-driven team environment and achieving consistent customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience
3
3
Certifications

Work History

Customer Assistant

Sports Direct
10.2022 - 09.2023
  • Handled cash transactions accurately while adhering to company security protocols.
  • Supported promotional events by setting up displays and engaging customers in product demonstrations.
  • Communicated effectively with customers to address inquiries about products, services, or store policies.
  • Assisted customers in locating desired items, ensuring a positive shopping experience.
  • Participated in regular inventory checks, assisting with restocking merchandise as needed.

Warehouse Packer

B&M Warehouse
06.2022 - 10.2022
  • Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
  • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
  • Created shipping labels to complete daily order processing.
  • Maintained quality standards by performing thorough final inspections of packed shipments before loading onto trucks.
  • Actively participated in ongoing training sessions offered by the company to enhance skills and knowledge base.

Food Courier

Just Eat UK
08.2021 - 06.2022
  • Supported team members during peak hours, collaborating to ensure smooth workflow and timely deliveries.
  • Fostered customer loyalty by consistently delivering excellent service, leading to repeat business from satisfied clients.
  • Adhered to company policies and procedures, maintaining a safe driving record while operating vehicles for food transportation purposes.
  • Handled cash payments accurately, balancing daily revenue accounts at the end of each shift without discrepancies.

Education

High School Diploma -

Childwall SSA
Liverpool, United Kingdom
04.2001 -

High School Diploma -

St Francis Xavier's College
Liverpool
04.2001 -

Skills

  • Active Learning
  • Complaint Handling
  • Customer Assistance
  • Strong Communication and Interpersonal Skills
  • Team Collaboration
  • Decision-Making
  • Attention to Detail
  • Reliable and Responsible
  • Goal-Driven
  • Adaptability

Certification

Driver's License

Timeline

SIA License

10-2023

Level 2 Health & Safety

10-2023

Driver's License

05-2023

Customer Assistant

Sports Direct
10.2022 - 09.2023

Warehouse Packer

B&M Warehouse
06.2022 - 10.2022

Food Courier

Just Eat UK
08.2021 - 06.2022

High School Diploma -

Childwall SSA
04.2001 -

High School Diploma -

St Francis Xavier's College
04.2001 -

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Ilyas Abdillahi