Summary
Overview
Work history
Education
Skills
AVAILABILITY
Affiliations
References
Timeline
Generic

Jacob Clay

Cleethorpes

Summary

A recent BTEC Level 3 graduate with hands-on experience in electronics assembly and customer service. Known for clear communication, strong teamwork, and a detail-oriented approach gained through international E-sports competitions and practical work placements.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Shop Assistant (Part-Time)

Emporium 53 Gift Shop
Cleethorpes
07.2021 - 09.2023
  • Employed as a customer-facing shop assistant within a gift shop.
  • Developed a very strong work ethic from a young age.
  • Gained valuable experience that is applicable to any retail or customer service role.
  • Customer Service Excellence – Warm, friendly, and approachable with a strong focus on delivering an outstanding customer experience.
  • Point of Sale (POS) Operation – Confident using tills and handling cash, card, and contactless transactions accurately and efficiently.
  • Visual Merchandising – Skilled in arranging attractive displays and keeping shelves tidy and well-stocked.
  • Product Knowledge – Quick to learn about gift items, seasonal stock, and promotions to advise and upsell effectively.
  • Team Collaboration – Works well within a small team and supports colleagues during busy periods.
  • Attention to Detail – Maintains clean and orderly displays, monitors stock levels, and ensures accurate pricing.
  • Stock Handling & Replenishment – Unpacks deliveries, checks for damage, and restocks items efficiently.

Panel Board Builder (Summer Placement)

Power Machine Systems Ltd
Louth
07.2024 - 09.2024
  • Assembled and built panel board cabinets according to engineering drawings.
  • Positioned electrical components with precision.
  • Reported issues and worked independently when required.
  • Exceeded productivity and quality KPIs..
  • Managed supply orders for efficient use of materials, reducing waste.
  • Utilised power tools proficiently whilst maintaining strict safety protocols.

Education

Level 3 BTEC - E-Sports

Grimsby Institute of Further and Higher Education
Grimsby, North East Lincolnshire
09.2023 - 07.2025

GCSEs - English Language & Literature, Maths, Design And Technology, Geography, Triple Science

Humberston Academy
Cleethorpes
07.2023

Skills

  • Excellent verbal and written communication
  • Ability to follow instructions precisely
  • Ability to learn quickly
  • Good attention to detail
  • Customer focused
  • Strong ethics
  • Professionalism
  • Site safety awareness
  • Quality control understanding
  • Team player
  • Proactive attitude
  • Patience under pressure
  • Positivity and enthusiasm
  • Effective multitasking
  • Strong problem-solving abilities
  • Shop floor maintenance
  • Customer loyalty fostering
  • Understanding customer needs
  • Technical equipment use
  • Health and Safety Compliance
  • Stocktaking
  • Food safety standards
  • Food hygiene practices
  • Bagging and wrapping techniques
  • Tact and diplomacy
  • Shop floor cleaning
  • Dependability
  • Product knowledge
  • Barcode scanning
  • Superb time management
  • Warehouse operations

AVAILABILITY

  • Available to start work immediately.
  • Completely flexible.
  • Weekends.
  • Evenings.
  • Nightshifts.
  • Split shifts.
  • Temporary.

Affiliations

  • International level E-sports team captain

References

References available upon request.

Timeline

Panel Board Builder (Summer Placement)

Power Machine Systems Ltd
07.2024 - 09.2024

Level 3 BTEC - E-Sports

Grimsby Institute of Further and Higher Education
09.2023 - 07.2025

Shop Assistant (Part-Time)

Emporium 53 Gift Shop
07.2021 - 09.2023

GCSEs - English Language & Literature, Maths, Design And Technology, Geography, Triple Science

Humberston Academy

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