Jacob Church
Chesterfield,Derbyshire
Summary
Aa highly focused and vigilant qualified train driver holding European/UK train driving licence with mainline driving experience. Extensive background in the railway industry progressing from train conductor to train driver, seeking to apply my expertise to a another train operating company looking to take on fresh operational challenges and build route knowledge and contribute to the companies high safety and punctuality record.
Overview
15
15
years of professional experience
Work history
Train driver
Northern trains ltd
Sheffield, South yorkshire
06.2022 - Current
- Undertaking all duties required as role of train driver and member of safety critical staff.
- Maintained comprehensive route and traction knowledge.
- Keeping up to date with all changes in line with RSSB rule book via independent learning and taking part in quarterly safety briefs.
- Acting decisively in accordance with rules and procedures in out of course and emergency situations.
Train conductor
Northern trains ltd
Sheffield , South Yorkshire
02.2019 - 06.2022
- Fulfilled all safety critical duties requires as the role of train conductor adhering to RSSB rule book standards.
- Delivered high quality customer service in line with Northern standards, managing ticket sales and revenue collection. Ensuring financial compliance by depositing daily takings to on train accounting point.
- Comprehensive train preparation and disposal duties. Operation of power operated doors and dispatch procedure.
- Incident reporting via control by use of technology such as gsmr telephone and reporting forms.
Personal banker
NatWest Bank
Chesterfield , Derbyshire
04.2017 - 02.2019
- Conducted financial health checks and detailed account reviews to meet customers financial needs.
- Processed day to day banking transactions, handling payments, balance enquiries, funds transfers.
- Championed digital banking adoption by actively promoting benefits of using digital channels for customer banking needs.
- Executed outbound customer care calls to acquire growth and maintain quality relationships in the business.
Telesales advisor
Bvocal ltd
Chesterfield, Derbyshire
01.2017 - 04.2017
- Executed targeted outbound calling campaigns of prospective clients for smart meter installation and assessment over the phone of customers needs to match potential customers with cost effective gas and electricity tariffs.
Crew member
Mcdonalds
Carlow, Carlow - Republic of Ireland
01.2016 - 08.2016
- Processing payments over the counter and fulfilling food orders in a faced paced customer focused environment. Maintaining rigorous food safety and hygiene standards.
Counter assistant/Team leader
Sainsburys
Chesterfield, Derbyshire
11.2011 - 08.2015
- Managing food counter operations adhering to food hygiene and company customer service standards.
- Progressed from counter assistant to team leader, supervising, train and motivate staff in a leadership role, coordinated shift schedules and resolving customer queries.
Education
11 GCSES Grades A-C including Maths, English, ICT. -
St Marys Catholic high school
Chesterfield, DerbyshireSkills
- Proven ability to maintain intense focus over long irregular shift patterns in a lone working environment
- High level situational awareness to identify hazards and risks in the environment
- Calm, decisive and methodical under pressure in out of course and emergency situations
- Proficient in clear protocol driven communication, verbal and written
- Comprehensive understanding of complex traction systems and extensive route knowledge
Timeline
Train driver
Northern trains ltd
06.2022 - Current
Train conductor
Northern trains ltd
02.2019 - 06.2022
Personal banker
NatWest Bank
04.2017 - 02.2019
Telesales advisor
Bvocal ltd
01.2017 - 04.2017
Crew member
Mcdonalds
01.2016 - 08.2016
Counter assistant/Team leader
Sainsburys
11.2011 - 08.2015
11 GCSES Grades A-C including Maths, English, ICT. -
St Marys Catholic high school