Alban Memishi
Train Driver
London
Summary
Dedicated with experience in achieving tangible results and cross-team collaboration. Proactive and excited to partner with like-minded individuals to achieve goals. Customer-focused, successfully contributing to company profits by improving team efficiency and productivity. Utilises excellent organisational skill to enhance efficiency and lead teams to achieve outstanding sales.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
3
3
Languages
Work History
Train Driver
Southeastern Railway
08.2024 - Current
- Operate passenger trains safely, punctually, and in full compliance with operational and safety regulations.
- Maintain constant awareness of signaling systems, track conditions, and potential hazards to ensure the safety of passengers and colleagues.
- Monitor train systems and respond promptly to any technical or operational issues to minimize delays and disruptions.
- Perform thorough pre-departure checks to ensure the train is in proper working condition and report any faults or defects as required.
- Adhere strictly to timetables, route instructions, and company operational procedures.
- Communicate effectively with control centers, station staff, and other railway personnel to coordinate safe and efficient train movements.
- Demonstrate a strong commitment to customer focus by ensuring smooth, timely, and comfortable journeys for passengers.
- Provide clear and timely information to passengers during delays, disruptions, or changes to service, to maintain high standards of customer care.
- Handle any on-board incidents professionally, ensuring the safety and well-being of passengers at all times. Represent the company positively by maintaining a professional, calm, and courteous demeanor while interacting with colleagues and passengers.
- Represent the company positively by maintaining a professional, calm, and courteous demeanor while interacting with colleagues and passengers.
On Site Manager
Snm Medway Logistics
11.2021 - 08.2024
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Picked up additional tasks to aid team success.
- Achieved service time and quality targets.
- Exceeded goals through effective prioritisation and consistent work ethic.
- Managed complaints with calm, clear communication and problem-solving.
- Managed payroll accuracy using specific checklists and quality review processes.
- Prepared range of written communications, documents and reports.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Developed team communications and information for meetings.
- Collaborated with team members to achieve target results.
- Diffused challenging situations using conflict management techniques.
- Actively listened to customers to fully understand requests and address concerns.
- Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Courier
Snm Medway Logistics
10.2020 - 11.2021
- Answered questions from customers regarding shipments and deliveries and provided updated estimated times of arrival.
- Provided excellent customer service to each account.
- Contacted supervisor immediately to report any issues.
- Greeted customers warmly and professionally to maintain positive company reputation.
- Collaborated with depot staff to retrieve correct items for timely despatch.
- Observed customer delivery instructions, prioritising safe, secure deliveries.
Barman
Eis Cafe Kristall
02.2019 - 09.2020
- Product knowledge. High-level knowledge of single malts and wine, able to make expert recommendations based on customers’ tastes.
- Trustworthiness. Responsible for bi-weekly banking of cash takings.
- Ability to work under pressure. Able to work calmly and efficiently under relentless customer volume.
- Conducted ID checks in line with Challenge 25 rules and regulations.
- Teamwork. Natural mentor and supporter of team members, sharing knowledge and offering assistance in a positive and empowering manner.
- Kept detailed inventories of supplies, ensuring bar areas were strategically stocked to maintain efficient workflow.
Education
Diploma of Higher Education - Maths
Liceo Statale Archita
GCSE Level 2 English & Maths -
City & Guilds
London, United Kingdom 04.2001 -
Skills
Customer Obsession
- Strong focus on delivering excellent customer service and enhancing the customer experience
- Ability to anticipate customer needs and proactively resolve issues to ensure satisfaction
- Skilled in gathering and utilizing customer feedback to drive continuous improvement
- Highly accountable and proactive in taking responsibility for both successes and challenges
- Strong ability to work autonomously while delivering results that align with business goals
- Demonstrates commitment to long-term success, not just immediate tasks
- Skilled at identifying opportunities to streamline processes for greater efficiency and effectiveness
- Innovative thinker with the ability to solve problems using simple, practical solutions
- Experienced in implementing new tools or systems to improve operational performance
- Eager to learn new skills, technologies, and industry best practices
- Continuously seeks out opportunities for self-improvement and professional growth
- Open-minded and adaptable, with a growth mindset focused on long-term development
- Experienced in recruiting, onboarding, and mentoring high-performing team members
- Focused on building strong, capable teams through training, feedback, and development opportunities
- Committed to helping others grow and achieve their potential through continuous coaching
Timeline
Train Driver
Southeastern Railway
08.2024 - Current
On Site Manager
Snm Medway Logistics
11.2021 - 08.2024
Courier
Snm Medway Logistics
10.2020 - 11.2021
Barman
Eis Cafe Kristall
02.2019 - 09.2020
GCSE Level 2 English & Maths -
City & Guilds
04.2001 -
Diploma of Higher Education - Maths
Liceo Statale Archita
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