Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Jacob Barker

Chester Le Street,Durham

Summary

A results-driven worker with technical proficiency and a strong understanding of customer engagement. Demonstrates clear communication and exceptional preparation and presentation skills, supported by strong knowledge of company policies and services. Skilled in data documentation, with experience using Excel and PowerPoint, aiming to apply these competencies to drive organisational success.

Overview

1
1
year of professional experience
6
6
years of post-secondary education

Work history

Customer Service Officer

HM Revenue and Customs
Washington, Sunderland
2025.01 - Current
  • Carried out high volumes of day-to-day duties accurately and effectively.
  • Exhibited excellent problem solving skills for effective conflict resolution.
  • Successfully exceeded working goals and expectations, often handling over 30 customer contacts a day.
  • Oversaw training initiatives for other colleagues; implementing skills and best practices.
  • Demonstrated respect, friendliness, and willingness to help customers and colleagues whenever needed.

Support Worker

Integrating
Chester Le Street, Durham
2024.11 - 2025.04
  • Maintained detailed records of 10 service users behaviour for senior leadership and parental reference.
  • Led a group of 3-5 young adult service users through various activities in different environments.
  • Utilised effective communication techniques to understand service user's feelings or concerns better.

Shop Assistant

Tesco
Chester Le Street, Durham
2024.10 - 2025.01
  • Improved customer satisfaction by providing prompt and courteous service.
  • Assisted in weekly inventory checks for accurate stock records.
  • Worked closely with team members during busy periods, ensuring smooth operation of functions.
  • Managed working time effectively, optimising operational efficiency.

Education

Bachelor of Science - Psychology

University of Sunderland
Sunderland
2020.09 - 2024.06

A-Levels - Psychology, Chemistry and English Literature

Park View School
Chester-le-Street, Durham
2018.09 - 2020.07

Skills

  • Knowledge of company policies and services provided
  • Technical proficiency
  • Data documentation
  • Knowledge of Excel and PowerPoint
  • Great preparation and presentation skills
  • Results-driven
  • Understanding of customer engagement
  • Clear communication

Affiliations

  • Travelling
  • Socialising
  • Hiking
  • Reading

References

References available upon request.

Timeline

Customer Service Officer

HM Revenue and Customs
2025.01 - Current

Support Worker

Integrating
2024.11 - 2025.04

Shop Assistant

Tesco
2024.10 - 2025.01

Bachelor of Science - Psychology

University of Sunderland
2020.09 - 2024.06

A-Levels - Psychology, Chemistry and English Literature

Park View School
2018.09 - 2020.07
Jacob Barker