Jackie Heard

• Liaised between staff and pupils, reinforcing open communication to support learning and positive self-esteem.
• Invigilated tests and exams, following procedural processes and planning.
• Maintained strict compliance with school policies and legislation to ensure student and staff safety and wellbeing
• Developed differentiated educational material in Microsoft word, increasing student engagement and confidence.
• Collating relevant feedback and information from teaching staff, in order to conduct progress meetings with students and parents, providing feedback and recommending appropriate action.
• Attended regular professional development workshops and training to stay abreast of educational best practice.
• Supported teachers with student learning and behaviour management, both in and outside of the classroom
• Fostered a positive learning environment by assisting with classroom management.

• Provided a professional and friendly welcome to clients ahead of treatments, creating trust and rapport.
• Maintained professional client records for effective treatment tracking and planning.
• Offered thorough and knowledgable advice throughout consultations and skin care treatments.
• Retained clients through individualised treatment plans, up to date technologies, exceptional listening skills and a positive attitude.
• Upheld exceptional hygiene levels, maintaining a clean and safe salon environment for optimised client comfort and peace of mind.
• Increased salon profit through up- selling and regular promotion, utilising social media and ‘word of mouth’

• Demonstrated excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
• Maintained accurate logs of patient information and enquiries, to uphold confidentiality and smooth running of the practice.
• Facilitated prompt issue resolution through careful recording of complaints, empathetic communication skills and passing on to the appropriate staff member.
• Greeted incoming patients in a professional and sensitive manner, providing friendly and knowledgeable assistance.
• Provided clerical support, including managing emails, scheduling appointments, confidential record keeping and postal file management.
• Represented the practice in a professional manner, by being well presented, calm, caring and polite at all times.

Please see previous ‘Teaching Assistant’ job description above, regarding information on duties and responsibilities, as this position was held at the same school, with the same employer.