Jack Evans

Responsibilities:

• Conducted comprehensive market research and analysis to identify investment opportunities in residential, commercial, and industrial properties.
• Evaluated potential properties for acquisition, analyzing factors such as market trends, location, financial performance, and potential for value appreciation.
• Developed detailed financial models to assess the feasibility and projected returns of potential investments, including cash flow analysis, ROI calculations, and sensitivity analysis.
• Negotiated purchase agreements, leases, and other contracts with property owners, tenants, and stakeholders.
• Managed property portfolios, overseeing leasing activities, tenant relations, property maintenance, and asset performance optimization.
• Monitored and evaluated market conditions and industry trends to inform investment strategies and decision-making processes.
• Collaborated with internal teams, including legal, finance, and operations, to ensure compliance with regulatory requirements and company objectives.
• Cultivated and maintained relationships with investors, partners, brokers, and other industry professionals to facilitate deal sourcing and capital raising efforts.

Objective:

Results-driven Client Development Manager with a proven track record of building and nurturing client relationships to drive revenue growth and enhance customer satisfaction. Seeking to leverage expertise in sales strategy development, account management, and client engagement to contribute to the success of a dynamic organization.

Responsibilities:

• Led and managed a team of 12 professionals across 2 different offices to achieve departmental goals and objectives.
• Provided guidance, coaching, and mentorship to team members to foster their professional development and maximize performance.
• Set clear expectations, defined roles and responsibilities, and established performance metrics to measure individual and team success.
• Conducted regular team meetings to communicate priorities, provide updates, and solicit feedback.
• Implemented effective strategies for team collaboration, communication, and conflict resolution.
• Identified training needs and organized relevant workshops or seminars to enhance team members' skills and knowledge.
• Acted as a liaison between team members and upper management, advocating for resources, support, and recognition as needed.
• Celebrated team achievements and recognized individual contributions to maintain morale and motivation.

Achievements:

• Successfully increased team productivity through the implementation of streamlined processes and performance incentives.
• Led the team to exceed quarterly sales targets for 3 consecutive quarters, resulting in large revenue growth.
• Received quarterly awards for outstanding leadership and team performance.

Responsibilities:

• Managed a portfolio of client accounts, cultivating relationships and delivering exceptional customer service to drive retention and loyalty.
• Conducted needs assessments and solution consultations with clients to understand their business objectives and align service offerings to meet their needs.
• Participated in industry events, trade shows, and networking opportunities to expand client base and promote brand awareness.

Responsibilities:

• Provided outstanding customer service to credit cardholders, addressing inquiries, resolving issues, and offering product assistance in a timely and professional manner.
• Assisted customers with account inquiries, transaction disputes, billing discrepancies, and fraud prevention measures, adhering to company policies and regulatory guidelines.
• Educated customers on credit card features, benefits, and rewards programs to enhance cardholder satisfaction and loyalty.
• Processed credit card applications, balance transfers, and credit limit increase requests, ensuring accuracy and compliance with underwriting standards.
• Promoted additional products and services, such as insurance coverage, identity theft protection, and credit monitoring, to meet customer needs and revenue targets.
• Collaborated with cross-functional teams, including fraud detection, collections, and account management, to resolve complex customer issues and escalations.
• Documented customer interactions, inquiries, and resolutions accurately in CRM systems, maintaining confidentiality and data security.