Jack Worswick

Advocated for patients throughout their surgical journey, ensuring their needs and wishes were respected and met.

Managed inventory of surgical tools and supplies, restocking and ordering new items.

Conducted checks on surgical equipment before and after procedures to maintain functionality and safety.

Prepared operating rooms for surgery, setting up surgical instruments and equipment, ensuring sterility and readiness.

Utilised advanced sterile techniques to prevent infection and cross-contamination during surgical procedures.

Coordinated with theatre staff to schedule surgeries, optimising operating room utilisation and patient flow.

Provided emotional support and reassurance to patients and their families, reducing anxiety related to surgery.

Assisted surgeons during complex theatre procedures, maintaining strict adherence to sterility protocols.

• Coordinated with other teams to resolve multi-faceted client problems swiftly.
• Optimised resource allocation during peak hours, prevented long wait times for callers.
• Conducted regular meetings with staff, boosted morale and productivity levels.
• Responded to difficult situations calmly, gained trust of aggrieved customers.
• Handled high volume of calls daily for faster issue resolution.
• Strengthened client relationships with clear communication and problem-solving skills.
• Built rapport with clients through empathetic handling of concerns.
• Logged customer information in database to ensure accurate records.