Jack Wilkinson

My day to day as an Escalated Complaints Energy Specialist at E.ON Next involves:

• Managing customer satisfaction by effectively handling escalated complaints and issues.
• Upholding high standards of customer service whilst dealing with challenging situations and individuals.
• Liaise with different departments for effective resolution of customer issues.
• Collaborate with stakeholders to accurately resolve disputes within specified timeframe.
• Expressing care, patience and empathy when handling customer interactions for personalised experience.
• Prioritising tasks for effective time management.

My day to day while working at Toray Textiles involved:

• Adjusting machine settings to optimise performance based on the specific daily conditions and current production runs.
• Collaborating with team members to meet production deadlines.
• Completing detailed post-shift reports, providing valuable insights into operations.
• Troubleshot mechanical issues and alerting the engineering team, minimising downtime.
• Conducting quality control checks, maintaining high product standards.
• Loading raw materials onto machines, facilitating continuous production.

My day to day as a forklift operator for Building Product Design Ltd included:

• Loading lorries, speeding up delivery process.
• Coordinating with other members of the logistics team, fostering a positive work environment that encouraged teamwork.
• Operating forklifts & pivot trucks with varying attachments resulting in smooth warehouse operation.
• Assisting in stock take for maintaining updated records of inventory.
• Managing time effectively by prioritising tasks according to urgency and importance; this led to improved workflow and efficiency within the warehouse and factory.
• Unloading incoming shipments with care to avoid any product damage or loss.
• Ensuring safety by conducting daily inspections of forklift equipment.

During my apprenticeship at Building product design my role comprised of:

• Coordinating with the sales team, enhancing overall productivity.
• Devising efficient filing system, ensuring easy access to critical documents.
• Updating company's CRM regularly, enabling accurate tracking of leads and customers.
• Generating regular reports for insightful business decisions.
• Managing office supplies inventory ensuring always well-stocked .
• Providing comprehensive product information to potential customers, resulting in increased sales leads.
• Responding to inbound customer email & telephone enquiries promptly.

My very first job at McDonald's taught me effective skills that I have used and maintained in every job since. My day to day tasks involved:

• Maintaining a clean work area for better efficiency and hygiene.
• Working efficiently during peak hours to meet customers' expectations.
• Preparing food orders accurately to ensure customer satisfaction.
• Assisting in stock management, ensured smooth operations on busy days.
• Demonstrating proper food handling and safety standards.