MONALISA BALCHANDRA
LEICESTER
Summary
I am a dedicated psychology graduate with a strong ambition to pursue a PhD in Clinical Psychology. Experience in customer service and administration has strengthened communication, organisational, and interpersonal skills. Living with limb-girdle muscular dystrophy has further developed resilience, adaptability, and insight into psychological well-being. I am committed to applying academic knowledge and lived experience in environments that promote growth, contribution, and professional development.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work history
ENERGY SPECIALIST
OUTFOX ENERGY
LEICESTER
05.2021 - 11.2025
- Provided accurate information on tariffs, billing, and energy usage
- Handled customer enquiries and resolved issues efficiently
- Handled an average of 70 inbound customer interactions per day
- Managed complaints in a professional and timely manner
- Supported customers in understanding ways to reduce energy costs
ASSISTANT SALES MANAGER
BETFRED
LONDON
01.2018 - 06.2020
- Supported daily shop operations and ensured smooth workflow
- Supervised staff and ensured 100% compliance with company policies and regulatory standards during audits
- Delivered strong customer service and resolved customer queries
- Managed cash procedures and maintained accurate records
- Contributed to sales goals and supported promotional activity
CUSTOMER SALES ADVISOR
MONTANA MARKETING
LEICESTER
01.2016 - 02.2017
- Engaged with 20–30 customers per day to promote products and explain services
- Drove sales through clear communication and strong customer rapport
- Handled customer enquiries efficiently to support confident decision-making
- Consistently worked toward and achieved weekly sales targets
- Contributed to overall team performance through product knowledge and customer engagement
Education
BSC PSYCHOLOGY (HONS) - DISTANCE LEARNING
UNIVERSITY OF DERBY
01.2024 - 11.2025
BSC PSYCHOLOGY - APPLIED FORENSIC INVESTIGATIONS
UNIVERSITY OF WEST LONDON
London 09.2017 - 06.2018
BTEC EXTENDED DIPLOMA - APPLIED SCIENCE LEVEL 3
LEICESTER COLLEGE
Leicester 09.2014 - 05.2016
GCSE (10) - GCSE
RUSHEY MEAD ACADEMY
Leicester 09.2008 - 06.2013
Skills
- Customer service expertise
- CRM proficiency
- Telephony skills
- Product knowledge
- Verbal and written communication
- Empathy and understanding
- Resilience under pressure
- GDPR compliance
- Multitasking skills
- Data entry proficiency
- Account management
- Microsoft 365 administration
PERSONAL INTERESTS
I’m passionate about understanding the human mind and promoting mental well-being. In my spare time, I enjoy reading about psychology, emotional intelligence, and therapeutic approaches, as well as expressing myself through reflective writing and poetry. Outside of psychology, I follow Formula 1 and cricket and have a growing interest in personal finance and investing.
Timeline
BSC PSYCHOLOGY (HONS) - DISTANCE LEARNING
UNIVERSITY OF DERBY
01.2024 - 11.2025
ENERGY SPECIALIST
OUTFOX ENERGY
05.2021 - 11.2025
ASSISTANT SALES MANAGER
BETFRED
01.2018 - 06.2020
BSC PSYCHOLOGY - APPLIED FORENSIC INVESTIGATIONS
UNIVERSITY OF WEST LONDON
09.2017 - 06.2018
CUSTOMER SALES ADVISOR
MONTANA MARKETING
01.2016 - 02.2017
BTEC EXTENDED DIPLOMA - APPLIED SCIENCE LEVEL 3
LEICESTER COLLEGE
09.2014 - 05.2016
GCSE (10) - GCSE
RUSHEY MEAD ACADEMY
09.2008 - 06.2013