Jack Townsend

• Lead partnership development across global markets, with a primary focus on European higher education institutions and a wider portfolio spanning North America, the Middle East, Africa and Asia.
• Advise university stakeholders on international recruitment and market engagement planning, ensuring partnership activity is aligned to institutional priorities and informed by in-market context.
• Develop and scale In-Country Representation services, producing market scoping, competitor insight and opportunity assessments to support entry decisions and regional focus.
• Project-managed the move from Salesforce to HubSpot, improving pipeline structure, reporting quality and relationship management from first contact through to renewal.
• Improved the partner experience through better digital processes, including onboarding, registration workflows and data tracking, helping teams work more consistently and efficiently.
• Represent KIC UnivAssist at international higher education conferences and events, building relationships, progressing partnership conversations and ensuring clear follow-up after engagement.

The below responsibilities were taken on in addition to existing responsibilities held with my previous role within the company.

• Led a multi-national sales team spread across six countries, strengthening relationships with higher education partners and expanding engagement in priority regions.
• Set and delivered marketing and outreach plans to increase visibility and partner uptake, tailoring activity to different markets and stakeholder needs.
• Project-managed the CRM transition from Salesforce to HubSpot, improving data quality, reporting, and how partner relationships were managed end-to-end.
• Took new recruitment solutions from concept to launch, coordinating internal teams and partner onboarding to ensure smooth rollout across multiple markets.
• Helped shape the organisation’s rebrand and website relaunch, ensuring messaging and digital channels supported partnership growth and clearer engagement pathways for institutions.|

• Built and managed strategic relationships with higher education institutions across Europe and other priority regions, identifying collaboration opportunities and shaping engagement plans that aligned with institutional priorities.
• Led partnership conversations from initial scoping through to agreement, developing tailored proposals and maintaining long-term relationships to sustain activity and outcomes over time.
• Represented the organisation at key international higher education events, expanding networks, strengthening regional visibility, and ensuring structured follow-up to progress opportunities.
• Delivered briefings and presentations to university and government stakeholders, translating needs into clear partnership options and securing buy-in for new initiatives.
• Maintained and improved CRM processes and reporting to strengthen pipeline oversight, forecasting, and consistent partner communications.

• Supported partnership development by identifying and promoting international engagement opportunities to universities globally, ensuring activity aligned with institutional priorities and outreach objectives.
• Coordinated end-to-end participation for university partners, managing communications, registrations and scheduling to deliver smooth delivery and encourage repeat engagement.
• Managed programmes of activity around international events and visits, ensuring the right stakeholders were briefed, logistics were in place, and follow-up actions were captured and progressed.
• Represented the organisation at international events and independent visits, briefing career advisors and school counsellors to maximise student engagement and strengthen institutional visibility in-market.

During this period, I held a variety of hospitality and customer facing roles, which enabled me to improve my attention to detail, customer service and communication skills.

• Worked across a range of fast-paced, customer-facing roles, developing a strong foundation in professional service, clear communication, and relationship-building.
• Built confidence engaging with a wide range of people and handling enquiries, issues, and requests calmly and effectively — often under pressure and to tight timelines.
• Developed a consistent eye for detail and quality, ensuring tasks were completed accurately and to a high standard while balancing multiple priorities.
• Strengthened teamwork and collaboration skills, coordinating with colleagues to maintain smooth daily operations and deliver a positive customer experience.
• Took ownership for resolving problems quickly and professionally, learning how to manage expectations, de-escalate issues, and find practical solutions.
• Built reliability and work discipline through shift work and busy periods, demonstrating flexibility, punctuality, and a strong sense of responsibility.