Jack Thompson

Worked with demanding specialised fintech banking systems to ensure efficient and effective customer satisfaction .Worked with specialised fintech banking programmes/systems to investigate transactions, manage customer accounts, and resolve payment issues. Used CRM and verification tools to maintain compliance and accurate records, troubleshoot digital banking problems, and report findings and escalations to the manager to support efficient customer resolution.

Retail Team Leader at Home Bargains responsible for overseeing daily store operations, supervising team members, and ensuring high standards of customer service. Managed stock replenishment, merchandising, and cash handling while maintaining store compliance and presentation.Provided guidance and support to staff, delegated tasks effectively, and assisted with training new employees. Developed strong leadership, communication, problem-solving, and organisational skills while working in a fast-paced retail environment and consistently meeting operational targets.