Jack Stagg

At AMD Automotive I aim to be a high-performing Automotive Sales Executive with proven experience in used vehicle sales, customer relationship management, and revenue generation within a fast-paced dealership environment. Skilled at building trust with customers, identifying individual requirements, and delivering tailored vehicle recommendations through a consultative, customer-focused sales approach. Experienced in managing the complete sales journey from initial enquiry and lead qualification through to negotiation, finance discussions, vehicle handover, and after-sales support.

Demonstrates a strong track record of converting enquiries into sales through effective prospecting, lead management, and relationship building. Confident in handling customer objections, resolving concerns professionally, and delivering exceptional service that drives repeat business and customer referrals. Im very well organised at maintaining accurate CRM records, managing a busy sales pipeline, and consistently working towards and exceeding sales targets.

Recognised for excellent communication skills, and a results-driven mindset, with the ability to thrive in target-oriented environments while maintaining the highest standards of professionalism and customer satisfaction.

Recruited by the founder of BigMoto following a successful track record within the motorcycle industry, joining the business at launch to support its establishment and growth. Played a key role in developing the dealership's reputation by delivering a premium, customer-focused sales experience while consistently achieving outstanding commercial results.

Managed the complete customer journey from initial enquiry through to vehicle handover, providing expert product knowledge, tailored recommendations, and transparent communication throughout the purchasing process. Built strong customer relationships through proactive daily updates, ensuring customers remained fully informed and engaged at every stage of their purchase.

Took ownership of operational responsibilities including supplier liaison, parts procurement, vehicle preparation, customer delivery coordination, and showroom management, ensuring every motorcycle was presented and delivered to the highest standard. Personally conducted vehicle handovers, assisting customers with registration, tax, and after-sales support to create a seamless ownership experience.

As a trusted key holder, assumed responsibility for opening and closing the dealership, maintaining security, and ensuring the showroom consistently reflected the company's premium standards. During the company's early stages, took a hands-on approach to all aspects of business operations, contributing to the professional presentation and day-to-day running of the dealership.

Recognised as the company's top-performing salesperson month after month, consistently leading sales performance while supporting colleagues through mentoring, sharing successful sales strategies, and helping team members overcome challenges to improve overall results. Made a significant contribution to customer satisfaction and brand reputation, helping generate more than 350 five-star Trustpilot reviews, with 109 reviews specifically recognising the exceptional service and support provided throughout the customer journey.

Played an instrumental role in the successful launch and growth of the business through exceptional customer service, strong commercial performance, operational reliability, and an unwavering commitment to exceeding customer expectations..

I delivered a consultative and customer-focused sales experience within one of the UK's leading motorcycle retailers, helping customers make informed purchasing decisions while consistently contributing to sales performance and customer satisfaction targets. Developed extensive product knowledge across a wide range of motorcycles, accessories, warranties, and protection products, enabling customers to select the most suitable options for their individual needs and budget.

Built strong relationships with customers by taking the time to understand their requirements, providing tailored recommendations, and maintaining a professional, approachable, and knowledgeable service throughout the sales process. Consistently identified opportunities to maximise revenue through the promotion of value-added products and services, including warranties, trackers, and motorcycle accessories, while ensuring customers received genuine advice and solutions that enhanced their ownership experience.

Thrived in a fast-paced, high-volume retail environment, maintaining excellent service standards during peak trading periods and ensuring efficient day-to-day operations. Managed customer transactions accurately, handled cash and card payments, and maintained meticulous attention to detail throughout the sales process.

Recognised for delivering outstanding customer service, building long-term customer relationships, and creating positive buying experiences that encouraged repeat business and referrals. Actively supported colleagues by sharing product knowledge, sales techniques, and best practices, contributing to a collaborative team culture focused on achieving high performance and exceptional customer satisfaction. Engaged customers to enhance in-store experience and provide outstanding customer service.

I worked within a busy electrical wholesale environment, supporting both trade customers and internal operations through a combination of account management, customer service, sales support, and warehouse responsibilities. Built strong relationships with electrical contractors, businesses, and trade customers by providing professional advice, processing orders efficiently, and ensuring products were supplied accurately and on time.

Managed customer accounts and enquiries, preparing quotations, processing orders, and liaising with suppliers to ensure product availability and timely delivery. Developed a strong understanding of electrical products and industry requirements, enabling effective communication with customers and the ability to recommend suitable solutions to meet project needs.

Played a key role in warehouse operations, including goods-in processing, stock control, order picking, packing, and dispatch. Maintained high levels of accuracy when handling inventory and customer orders, ensuring excellent service standards and operational efficiency. Worked closely with colleagues across sales and logistics functions to meet customer expectations and support branch performance.

Recognised for reliability, attention to detail, and a proactive approach to customer service, consistently contributing to smooth day-to-day operations while helping to maintain strong customer relationships and a positive branch reputation.

I worked in the warehouse and distribution environment for a premium furniture retailer, supporting the efficient storage, handling, and dispatch of high-value products. Consistently exceeded productivity targets while maintaining exceptional accuracy and attention to detail across all warehouse operations.

Responsible for picking, packing, and preparing customer orders for dispatch, ensuring products were handled with care and delivered in excellent condition. Maintained high standards of stock accuracy through effective inventory management, stock control procedures, and regular quality checks, contributing to successful audit outcomes and operational efficiency.

Played a key role in minimising product damage by adhering to correct handling, storage, labelling, and transportation procedures. Ensured all goods were accurately tagged and processed, supporting smooth warehouse operations and customer satisfaction.

Maintained a clean, organised, and safe working environment in accordance with company policies and health and safety regulations. Recognised for reliability, strong work ethic, and the ability to work effectively under pressure while consistently meeting deadlines and performance expectations.