Jack Rossiter

• Opened brand new restaurant, implementing efficient till and back office systems.
• Streamlined online booking system across seven rooms to improve operational efficiency.
• Trained staff on till operations and front/bar service to optimise functionality.
• Conducted daily cash operations training to ensure accuracy in financial records.
• Communicated with performers to arrange music for events, enhancing atmosphere.
• Monitored budget expenditure to control costs and prevent overspending.
• Oversaw cleanliness and safety through rigorous maintenance and cleaning schedules.
• Coordinated event planning for functions, increasing customer engagement.

• Supervised workers' activities, enforcing safety regulations across food, cocktails, and events.
• Trained 15 new hires to enhance team performance and collaboration.
• Coordinated company events for up to 250 attendees, ensuring seamless execution.

Collaborated with management to allocate resources effectively for production plans.

• Resolved conflicts swiftly, fostering open communication among team members.
• Managed vendor relationships, ensuring successful event set-up and delivery.
• Created a welcoming atmosphere at venues, improving guest experience.
• Handled guest complaints, enhancing customer relationships significantly.

• Conducted boating sessions for over 20 participants, prioritising safety and enjoyment.
• Resolved queries promptly to improve customer satisfaction.
• Delivered quality customer service in pizza kitchen, ensuring product maintenance.
• Supported campsite operations to enhance visitor experiences.

• Delivered tailored product recommendations to assist customers in making informed purchases.
• Upsold additional items to maximise sales opportunities.
• Managed customer flow during peak periods to ensure efficient service delivery.
• Enhanced operational efficiency by supporting team members in daily tasks.
• Rotated stock regularly to minimise expired or outdated inventory.