Jack Matthew

Experienced customer service professional with a strong background in helpdesk and chat support, proficient in call control, escalation procedures, and service recovery. Demonstrates expertise in Microsoft Office Suite, trouble ticketing systems, database management, and email correspondence. Skilled in multitasking, quality control, and policy explanation while maintaining excellent communication proficiency and adherence to company policies. Adept at managing telephone systems and delivering exceptional customer experiences with flexibility and efficiency. Committed to leveraging skills to enhance operational efficiency and customer satisfaction.

Skilled professional specialising in customer service within call centre environments. Bring forth unique abilities in problem-solving, communication, and multitasking, ensuring customer satisfaction and loyalty. With deep understanding of diverse clientele and their needs, can foster positive relationships and exceed customer expectations through targeted, personalised service.

• Football, Gym, Business, Gaming, Running,

Captaincy in football teams, representing in cup finals, winning the Fife Schools cup, Winning trophies in Belfast and Blackpool, multiple player awards voted on, coaching, parents, and Players. Merits in classes, an award in Advanced Business Management for Preliminary examination results.

Driving License