Jack Ludlow
Barton upon Humber,North Lincolnshire
Summary
I am a talented planner with experience leading larger-scale campaigns within cost, quality and timeframe objectives. Confident and articulate to communicate technical updates to diverse audiences. Calm and productive under pressure to maintain team performance. I am also driven by targets and deadlines to keep overall performance sharp and prioritised. I am experienced in not only project management planning but also customer service, which is required for future endeavours with end users.
Overview
8
8
years of professional experience
28
28
years of post-secondary education
Work history
Telecommunications planner
Openreach
Ipswich, Suffolk
2021.02 - Current
- Developed contingency plans, ensuring smooth workflow during unforeseen circumstances.
- Subject matter expert in planning Copper and Fibre jobs which are sourced to engineers
- Managed multiple projects for enhanced business operations.
- Handled large volumes of data to summarise key points and trends.
- Prepared proposals with revised methods, new strategies and redefined functions.
- Completed Level 3 customer service apprenticeship through Openreach, graded to pass/merit.
- Had daily calls with management and directors to propose new strategies to provide customer and businesses best needs.
- Stayed current with emerging trends and developments in project management, ensuring best results.
Retail worker
Primark
Ipswich, suffolk
2018.06 - 2021.01
- Participated actively in staff meetings encouraging team spirit and cohesion.
- Received deliveries and stocked goods on shelves efficiently for easy accessibility.
- Managed inventory levels effectively to minimise out-of-stock situations.
- Performed price checks for customers with accuracy ensuring trust and credibility.
- Demonstrated strong knowledge of products by answering customer queries effectively.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Operated cash registers with accuracy and processed cash and card transactions.
- Obtained training within health and safety, fire training, manual handling and retail machinery.
- Engaged with customers daily to provide great customer service and gained confidence in pressure situations.
Education
GCSEs - English
Chantry Academy
Ipswich, Suffolk 2012.09 - 2018.06
GCSEs - Mathematics
Chantry Academy
Ipswich, Suffolk 2012.09 - 2018.06
GCSEs - Creative imedia
Chantry academy
Ipswich, Suffolk 2012.09 - 2018.06
GCSEs - BTEC Sport
Chantry Academy
Ipswich, Suffolk 2012.09 - 2018.06
A-Levels - IT extended diploma
Suffolk New College
Ipswich 2018.09 - 2020.05
A-Levels - Level 3 media and games design
Suffolk New College
Ipswich 2018.09 - 2020.06
A-Levels - Level 3 customer service apprenticeship
Openreach
Ipswich, Suffolk 2021.02 - 2022.08
Skills
- Resilience under stress
- Resourceful decision-making
- Planning expertise
- Budgeting expertise
- Project planning tools
- Telecommunications planner subject matter expert
- Team orientated
- Sufficient knowledge of IT software EG: Excel, Visual studio, macro based workbooks
- Risk assessing
- Leadership effectiveness
- Great communicator
- Target based acumen
- Customer service orientation
- DSE trained
- Project Management
Affiliations
- Playing in a local darts league, and playing 5 a side football.
Accomplishments
Level 3 customer service apprenticeship, Graded : Pass
Fire safety certified
Heavy lifting certified
DSE checks monthly
Leadership role within Openreach becoming the lead of Copper Planning, which involved communication with senior management, planning extensive tasks and dealing with Formal/CEO complaints.
References
References available upon request.
Timeline
Telecommunications planner
Openreach
2021.02 - Current
A-Levels - Level 3 customer service apprenticeship
Openreach
2021.02 - 2022.08
A-Levels - IT extended diploma
Suffolk New College
2018.09 - 2020.05
A-Levels - Level 3 media and games design
Suffolk New College
2018.09 - 2020.06
Retail worker
Primark
2018.06 - 2021.01
GCSEs - English
Chantry Academy
2012.09 - 2018.06
GCSEs - Mathematics
Chantry Academy
2012.09 - 2018.06
GCSEs - Creative imedia
Chantry academy
2012.09 - 2018.06
GCSEs - BTEC Sport
Chantry Academy
2012.09 - 2018.06