Summary
Overview
Work history
Education
Skills
Custom
Affiliations
Timeline
Generic

Susan Carlin

Derry/Londonderry

Summary

A highly skilled professional with expertise in resilience under stress, resourceful decision-making, and planning. Demonstrates proficiency in IT systems including HMS, Accuserve, Outlook, Excel, and Word. Committed to leveraging these skills to achieve organisational goals and drive success.

Talented Planner with experience leading large-scale campaigns within cost, quality and timeframe objectives. Confident and articulate to communicate technical updates to diverse audiences. Calm and productive under pressure to maintain team performance.

Overview

30
30
years of professional experience

Work history

Planner

CFM
derry
01.2024 - Current
  • Team coordination resulted in improved workflow synchronisation.
  • Managed multiple projects concurrently for enhanced business operations.
  • Maintained accurate records of all planning activities for transparency and accountability.
  • Daily organisation and planning of social housing works
  • Ensuring work is scheldued on time to meet KPI;S

Call taker

NIAS
derry
04.2019 - 01.2024
  • Attended regular training sessions to improve knowledge and skills.
  • Adhered strictly to data protection laws whilst handling personal information.
  • Boosted call centre efficiency with accurate information recording.
  • Thoroughly logged each call detail into database for future reference.
  • Worked on shift rota 365 days year
  • Operated switchboard systems efficiently, facilitating uninterrupted connections.

Customer Liaison Officer/Administrator

NIHE
Currynierin, Derry/Londonderry
09.2014 - 05.2019
  • On an everyday basis I was communicating with tenants and workforce, issuing and completing work orders, invoicing on HMS systems, assisting the Director and working within a team environment on the daily running of the basis and general office duties

Customer Liaison Officer/Administrator

Robinson Ferry Construction
01.2007 - 08.2014
  • On an everyday basis I was communicating with tenants and workforce, issuing and completing work orders, invoicing on HMS systems, assisting the Director on the daily running of the basis and general office duties, in connection with NIHE

Assistant Manager

Border Horizons
02.2000 - 10.2006
  • I commenced within this organisation as an Administration Assistant and progressed to Assistant Manager within a four year period
  • I am responsible for the day to day running of the office and manage six staff members
  • I organise and implement the running of each programme and liaise with a large number of Statutory Bodies including; Housing Executive, SSA's, American and Canadian Embassies and numerous Overseas Training providers from Europe, Canada and America
  • I also offer moral and emotional support to Trainees who are aged 18-28

Administrator

Maydown Youth Training Project
11.1997 - 09.1999
  • Started position as an ACE employee which was a one year's paid work placement
  • I then successfully secured another years employment within the same company
  • I made sure that all trainees were placed with employers as part of their Job Skills Training
  • I also monitored and evaluated their training

Supervisor

VG Superstore
02.1995 - 10.1997
  • VG superstore employed me a Sales assistant and I was promoted to Night Supervisor within six months
  • I was responsible for staff rotas, cash handling and the securing of shop each evening

Education

RSA Stage 1 & 11 - Maths, Sociology, English

St. Brecans High School

GCSE - Maths, English, CLAIT, CAIT, Word processing, Typing, Bookkeeping, ECDL, NVQ Level 11 Business Admin

NWIFHE

Introduction to Youth Work - Child Protection Training, Sport for All Training, Conflict Resolution

WELB

Supervisors Training Course - undefined

IFI

Introduction to Facilitation Skills Level 111 - undefined

WEA

Skills

  • Resilience under stress
  • Resourceful decision-making
  • Planning expertise
  • IT literate in HMS and accuserve, , outlook , excel and word

Custom

On Request

Affiliations

  • In my spare time i enjoy Jigsaws, reading music and relaxation methods

Timeline

Planner

CFM
01.2024 - Current

Call taker

NIAS
04.2019 - 01.2024

Customer Liaison Officer/Administrator

NIHE
09.2014 - 05.2019

Customer Liaison Officer/Administrator

Robinson Ferry Construction
01.2007 - 08.2014

Assistant Manager

Border Horizons
02.2000 - 10.2006

Administrator

Maydown Youth Training Project
11.1997 - 09.1999

Supervisor

VG Superstore
02.1995 - 10.1997

Introduction to Youth Work - Child Protection Training, Sport for All Training, Conflict Resolution

WELB

Supervisors Training Course - undefined

IFI

Introduction to Facilitation Skills Level 111 - undefined

WEA

RSA Stage 1 & 11 - Maths, Sociology, English

St. Brecans High School

GCSE - Maths, English, CLAIT, CAIT, Word processing, Typing, Bookkeeping, ECDL, NVQ Level 11 Business Admin

NWIFHE

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