Jack Lord
Brighton,East Sussex
Summary
Approachable and determined project manager working in the SaaS and B2B digital workplace industry looking for similar jobs in relevant industries to progress in a project management, customer success or management position.
With over 8 years of project management experience in the software development industry, working with clients globally to help implement and maintain digital workplace software to aid their business needs. More recently, worked in a customer success role maintaining strong relationships with key clients, ensuring success from their platforms.
Additional experience working with internal projects to help achieve cost-cutting and workplace efficiency strategies.
I am currently looking for similar roles in the B2B software development industry, and would be keen to break into the gaming industry as well.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Project Manager
Claromentis Ltd
Brighton, East Sussex
06.2017 - Current
Responsibilities include:
- Maintenance/management of technical business processes for internal and external processes/projects
- Internal projects (business improvement projects, cost-cutting projects)
- External technical projects (server migrations, client system upgrades, custom technical projects)
- On-boarding projects (managing on-boarding projects, ensuring clients achieve success and maintaining deliverables)
- Customer Success Management (managing a portfolio of high-importance clients to maximise relationships and product efficiency)
- Workplace improvement projects (diversity policies, process changes, etc.)
- MHFA (Mental Health First Aid)
Webmaster (volunteer)
Baroque Artists of Champaign-Urbana
Champaign-Urbana
04.2023 - 06.2024
- Maintained and updated front-facing website via SquareSpace and the back-end Google Workspace
- Transitioned all business communications and document storage to Google Workspace
- Trained all choir and business members on Google Workspace and fully documented platform navigation/usage
IT Support Analyst
E92plus
London, Kingston upon Thames
08.2014 - 08.2015
Education
Bachelor of Science - Business Computer Systems
University of Brighton
Brighton, Brighton and Hove 10.2015 - 06.2019
BTEC Level 3 Certificates - IT
Walsall College
London 08.2014 - 08.2015
Skills
- Project management skills - time/resource/process management/optimisation, risk assessment techniques
- On-boarding expertise - requirements analysis, product setup/launch, new client administration
- Customer Success experience and skills
- Excellent communication skills - phone, email, ticketing forums, face-to-face
- SSO, SaaS and on-premise infrastructure experience
- PRINCE2 and AgilePM Qualified
- Practical CSM Essentials Qualified
- Mental Health First Aid Qualified
- JIRA, HubSpot and Google Workspace proficiency
Timeline
Webmaster (volunteer)
Baroque Artists of Champaign-Urbana
04.2023 - 06.2024
Project Manager
Claromentis Ltd
06.2017 - Current
Bachelor of Science - Business Computer Systems
University of Brighton
10.2015 - 06.2019
BTEC Level 3 Certificates - IT
Walsall College
08.2014 - 08.2015
IT Support Analyst
E92plus
08.2014 - 08.2015