Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Jack Gibbons

Cardiff

Summary

I am a highly enthusiastic and motivated individual with almost 10 years of customer service experience. My willingness to learn has allowed me to play key managerial and coaching roles over the last 5 years, with my main priority always being customer and employee satisfaction. My friendly and empathetic nature allows me to work effectively in a team setting and deliver my work with a high level of care and consideration. My previous experience working in events and busy office surroundings has increased my work ethic and knowledge. With a fast thinking approach and a competitive attitude needed, it allows me to strive to meet targets and achieve the goals set. I believe with these transferrable skills I can be a valuable asset to a new workplace setting.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work history

Customer Service Advisor

Legal and General
Cardiff
2024.06 - Current
  • Utilised my telephony skills taking inbound and outbound phone calls to service customer needs effectively - taking up to 50 calls per day.
  • Used previous managerial and training knowledge to provide coaching to new starters ,helping them adjust and feel comfortable in the workplace.
  • Enhanced my skills to become a retentions agent, having positive discussions with customers about the existing life insurance products they have.
  • Increased my confidence in both handling and de-escalating complaints to provide positive outcomes for the customer as well as the company.
  • Experience in Microsoft Office packages.
  • I have provided comms for my team and department, highlighting updates to financial crime processes and team stats to ensure that standards are being maintained across the board.
  • Hit call quality based, monthly bonus scheme consistently during my time at the company.

Front Of House Team Leader

The Pen and Wig
Cardiff, Cardiff
2018.10 - 2024.06
  • Trained and supervised staff to maintain high customer service standards.
  • Provided job interviews to potential candidates.
  • Worked closely with the General Manager on creating promotional events and methods to maximise sales.
  • Assisted customer queries and complaints to ensure high satisfaction and repeat business.
  • Full training in back of house ordering, cash management and payroll systems.
  • Focussed on building positive relationships with staff and customers to create a happy and sociable environment.
  • Regular cellar management and deep cleaning tasks to maintain a high level of cleanliness in the building.

Event and Social Media Manager

PullUp Recordings
Cardiff
2019.10 - 2024.05
  • Liaising with venue managers and festivals to create large scale, high quality music events.
  • Following specific social media algorithms to maximise ticket sales and promotion to large audiences.
  • Creating tailored content to target key sectors of the music industry.
  • Planning and scheduling of music releases.
  • Building strong relationships with the community across the UK through face to face promotion.
  • Working on new and innovative event ideas to bring a unique style to the scene.

Team member

Parc Play Centre
Cardiff
2016.07 - 2018.10
  • Focussed on creating a clean and safe environment for children.
  • Delivered high quality customer service.
  • Inspected equipment thoroughly to maintain safety measures to the highest standard.
  • Demonstrated proper food handling and safety measures.

Education

English Literature

St Teilo's C.I.W. High School
Cardiff, CRF

History

St Teilo's C.I.W. High School
Cardiff, CRF

GCSEs - English Literature

St Teilo's C.I.W. High School
Cardiff, CRF
2014.09 - 2016.07

English Language

St Teilo's C.I.W. High School
Cardiff, CRF

Business Studies

St Teilo's C.I.W. High School
Cardiff, CRF

History

St Teilo's C.I.W. High School
Cardiff, CRF

Physical Education

St Teilo's C.I.W. High School
Cardiff, CRF

A-Levels - Level 3 Business BTEC

St Teilo's C.I.W. High School
Cardiff, CRF
2016.09 - 2018.06

Skills

  • Empathetic and Diplomatic approach to scenarios
  • Teamwork
  • Content Creation
  • Coaching
  • Strong Leadership
  • Punctuality

References

Please contact for referencing.

Timeline

Customer Service Advisor

Legal and General
2024.06 - Current

Event and Social Media Manager

PullUp Recordings
2019.10 - 2024.05

Front Of House Team Leader

The Pen and Wig
2018.10 - 2024.06

A-Levels - Level 3 Business BTEC

St Teilo's C.I.W. High School
2016.09 - 2018.06

Team member

Parc Play Centre
2016.07 - 2018.10

GCSEs - English Literature

St Teilo's C.I.W. High School
2014.09 - 2016.07

English Language

St Teilo's C.I.W. High School

Business Studies

St Teilo's C.I.W. High School

History

St Teilo's C.I.W. High School

Physical Education

St Teilo's C.I.W. High School

English Literature

St Teilo's C.I.W. High School

History

St Teilo's C.I.W. High School
Jack Gibbons