Jacob James
Ipswich,Suffolk
Summary
Driven individual with exceptional communication and problem solving skills, demonstrating adaptability and empathy in customer interactions. Adept in managing inquiries and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering long-term client relationships.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
customer service advisor
We are Woven
Ipswich
01.2025 - 08.2025
- Improved customer satisfaction by promptly addressing queries and complaints.
- Assisted customers in product selection to boost sales.
- Resolved pressing customer issues, ensured repeat business.
- Managed complex customer issues to successful resolution.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Participated in staff meetings to discuss new developments.
- Offered recommendations to customers based on specific situations, priorities and obstacles.
shop cashier
B&S Convenience Store
Manchester
08.2022 - 06.2023
- Advised customers on availability, pricing and location of products
- Multitasked to keep customer service level at optimal capacity at peak times
- Provided warm positive customer care from arrival to departure encouraging return visits and repeat spending
- Replenished store inventory regularly monitoring stock demand to appropriately address customer needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Kept checkouts areas and general store clean and orderly.
- Resolved customer complaints and answered queries about store products.
- Helped meet business needs by working extra shifts.
- Educated customers on promotions, offers and special events to enhance product sales.
Education
Level 3 BTEC National Extended Diploma - Business
Suffolk New Collage
09.2023 - 06.2025
GCSE - undefined
St Alban's Catholic high school
09.2016 - 06.2021
Skills
- Microsoft Word
- Microsoft PowerPoint / Excel
- Retail software proficiency
- Flexibility in service approach
- Up-Selling products
- Time management
- Telephone etiquette's
- Diplomatic negotiation
- Empathy handling
- Product knowledgeability
- Multitasking efficiency
- Sales and Negotiation
- Attention to Detail
- Self Motivation
- Customer Service Excellence
- Adaptability
Personal Information
Nationality:
Languages
English
Malayalam
Affiliations
- Football Basketball Boxing Gym Reading
Timeline
customer service advisor
We are Woven
01.2025 - 08.2025
Level 3 BTEC National Extended Diploma - Business
Suffolk New Collage
09.2023 - 06.2025
shop cashier
B&S Convenience Store
08.2022 - 06.2023
GCSE - undefined
St Alban's Catholic high school
09.2016 - 06.2021
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