Jack Fryer
Aldeburgh,United Kingdom
Summary
Motivated individual seeking to retrain and build skills for life. I have always enjoyed practical tasks and the feeling that comes with seeing the results of a job well done. I place great emphasis on customer satisfaction as the best measure of a companies success. Willing and able to relocate across East Anglia & Essex for the right opportunity.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Reception manager
The Hotel Folk
Aldeburgh, Suffolk
2022.05 - Current
- Provided excellent customer service, often going above and beyond to ensure guest satisfaction.
- Managed team of receptionists, ensuring they perform at their best while paying utmost attention to their wellbeing.
- Utilised software systems effectively to manage reservations, payments customer data and compliance documentation.
- Lead a multi-department team as duty manager, getting involved wherever needed, be it restaurant, bar, maintenance or housekeeping.
- Assist in the training of staff to a high standard.
- Manage staff disputes and customer complaints, keeping in mind their needs as well as those of the business.
Deck Officer Cadet
James Fisher
2017.09 - 2019.10
- In this role, I was part of the crew of an ocean-going merchant vessel tasked with the transportation of petroleum products around the UK and Europe.
- It was my responsibility to assist the ship's officers & Captain with;
- Navigational watch-keeping duties and passage planning
- Planning and executing cargo loading/discharge
- Deck operations including mooring, anchoring & maintenance
- Shipboard administrative duties
Assistant Web Designer
Herring Bone Design
Aldeburgh
2015.10 - 2017.09
- In this role, I was one of a team that aimed to provide clients with comprehensive print-based and digital marketing solutions for their business or charity.
- To achieve this, it was my responsibility to;
- Meet with clients to discuss their needs and ideas for websites and email marketing campaigns.
- Construct websites using wordpress with custom CSS and HTML coding as required.
- Assist the Graphic Designer with image manipulation and formatting using Adobe Photoshop, Illustrator and Indesign.
- Provide aftercare for clients, including website updates, server management and technical troubleshooting.
Customer Adviser
Ipswich Building Society
2011.01 - 2012.08
- At Ipswich Building Society, I was employed in a small branch as a Customer Advisor/teller.
- It was my responsibility to;
- Greet customers as a friendly face of the company
- Process transactions
- Provide advice on available products and open new accounts
- Troubleshoot any problems a customer may be having.
Education
Leiston High School
BA - History
Northampton University
2012.09 - 2015.09
Nautical Science
Fleetwood Nautical Campus
2017.09 - 2019.10
Skills
- Good Technical Ability
- Competent Leader
- Able to work independently
- Fast Learner
- Intuitive problem-solver
Affiliations
- PC Building
- Electronics Repair
- Birdwatching
- Reading
- Hiking
Certification
- Medical First Aid
- Advanced Oil Tanker Cargo Operations
- Tanker Fire Fighting (Oil, Chemical & Liquefied Gas)
- GMDSS Radio Communications (GMDSS General Operator's Certificate)
Extra-curricular activities
(Formerly)
- Museum Assistant at Aldeburgh Museum
- Education Volunteer & Beach Crew at RNLI
- Special Constable with Suffolk Constabulary
References
References available upon request
Timeline
Reception manager
The Hotel Folk
2022.05 - Current
Nautical Science
Fleetwood Nautical Campus
2017.09 - 2019.10
Deck Officer Cadet
James Fisher
2017.09 - 2019.10
Assistant Web Designer
Herring Bone Design
2015.10 - 2017.09
BA - History
Northampton University
2012.09 - 2015.09
Customer Adviser
Ipswich Building Society
2011.01 - 2012.08
Leiston High School