Alexandra Teleaga
London,United Kingdom
Summary
Motivated and detail-oriented professional with a Bachelor's degree in Business Studies and a strong background in restaurant management and customer service. Skilled in managing operations, handling client interactions, and ensuring high levels of customer satisfaction. Adept at staff recruitment and development, cost management, and resolving issues promptly. Fluent in three languages and recognized for strong leadership, multitasking, and exceptional communication skills. Proficient in Microsoft Office and committed to contributing to a dynamic team.
Overview
6
6
years of professional experience
Work History
Reception Manager
Osteria del Mare
Covent Garden, United Kingdom
10.2024 - 05.2025
- Managing reservations and bookings
- Greeting and assisting guests upon arrival
- Coordinating front-of-house operations
- Handling customer inquiries and complaints
- Training and supervising reception staff
- Ensuring a smooth dining experience for guests
- Using computerized booking systems for efficiency
Restaurant Manager
42 Holborn
London
08.2023 - 09.2024
- Ensured the highest standards of food and beverage service
- Controlled food and labour costs efficiently
- Maintained Health & Safety and hygiene procedures
- Recruited, trained, and developed restaurant staff
- Oversaw client bookings and reservations
- Organized weekly staff rotas
- Resolved customer complaints promptly
Assistant Restaurant Manager
Iberica
Canary Wharf
09.2022 - 08.2023
- Ensured customer satisfaction
- Managed inventory and ordered supplies as needed
- Trained reception employees
- Maintained a clean environment for customers and staff
- Performed opening and closing duties as required by the restaurant
Head Receptionist
Iberica
Canary Wharf
08.2021 - 09.2022
- Supervised front desk operations, ensuring smooth day-to-day activities including reservations and event assistance
- Maintained quality standards and provided excellent service to guests
- Managed and trained team members, enhancing productivity and efficiency
- Processed payments and handled billing enquiries, maintaining accurate financial records and guest accounts
- Utilized computerized booking systems and Microsoft Office to streamline processes and improve operational workflows
Maitre D
Searcys at The Gherkin
London
08.2019 - 07.2021
- Greeted customers in a friendly and professional manner
- Communicated guest requests to relevant teams, ensuring personalized service
- Handled phone inquiries, managed reservations, and maintained records
- Prepared end-of-day reports to track and document daily operations
Education
Bachelor of Arts with Honours - Business Studies
University of Suffolk
10.2020 - 7 2024
Skills
- Decision Making
- Computer Skills
- Ability to Work Under Pressure
- Teamwork
- Ability to Multitask
- Leadership
- Fast Learner
- Microsoft Office
- Good time management
- Customer Service
- Staff rota creation
- Reservation system use
- Inventory control and ordering
- Event planning
Languages
Romanian
Russian
English
Timeline
Reception Manager
Osteria del Mare
10.2024 - 05.2025
Restaurant Manager
42 Holborn
08.2023 - 09.2024
Assistant Restaurant Manager
Iberica
09.2022 - 08.2023
Head Receptionist
Iberica
08.2021 - 09.2022
Bachelor of Arts with Honours - Business Studies
University of Suffolk
10.2020 - 7 2024
Maitre D
Searcys at The Gherkin
08.2019 - 07.2021
Similar Profiles
Jefferson RiosJefferson Rios
Head Chef at osteria del mareHead Chef at osteria del mare
Chiara Maria GuastamacchiaChiara Maria Guastamacchia
Commis and Sommelier at Il Traghetto- Osteria di mareCommis and Sommelier at Il Traghetto- Osteria di mare
Nathan SellamNathan Sellam
Chef de rang at Cafe del mareChef de rang at Cafe del mare
Hardeek kaur GillHardeek kaur Gill
General Assistant at Cotton Rooms NHS HotelGeneral Assistant at Cotton Rooms NHS Hotel
Shola Solomon AfeShola Solomon Afe
Financial Transaction Officer at First Bank Nigeria LimitedFinancial Transaction Officer at First Bank Nigeria Limited