Jack Flannagan
Torpoint,Cornwall
Summary
Dedicated Customer Engagement Specialist experienced in optimising service delivery and ensuring safety compliance. Managed inventory effectively while maintaining cleanliness standards and implementing efficient stock rotation. Committed to enhancing operational efficiency and fostering positive customer interactions, with a focus on strategic problem-solving and effective communication.
Overview
6
6
years of post-secondary education
3
3
years of professional experience
Work history
Outdoor Activity Instructor
Adrenalin Quarry Ltd
Liskeard, Cornwall
2026.04 - Current
- Enforced safety protocols and activity rules to reduce risks.
- Provided first aid assistance to participants, ensuring their well-being at all times.
- Enhanced client satisfaction by providing engaging and educational outdoor activities.
- Increased team cohesion with efficient coordination of group activities.
- Maintained high standards of cleanliness at campsite, promoting overall health and hygiene.
Fast Food Worker
Ben's Plaice
Millbrook, Cornwall
2025.05 - 2025.10
- Engaged with customers to identify needs, delivering tailored service that improved customer experience.
- Resolved customer complaints through calm communication and effective problem-solving, enhancing customer satisfaction.
- Collaborated with team to achieve service targets, contributing to overall operational success.
- Monitored service delivery to ensure compliance with time and quality standards.
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
Shop Assistant
Mt Edgecombe Gatehouse
Millbrook, Cornwall
2023.04 - 2023.10
- Assisted customers in locating products, offering recommendations based on specific needs.
- Addressed customer complaints with empathy, resolving issues to ensure satisfaction.
- Replenished items and organised displays to present stock attractively and facilitate customer access.
- Maintained neat, clean, and organised shelves through effective visual merchandising to enhance product visibility.
- Managed stock levels on the shop floor, restocking items to maintain optimal inventory.
- Rotated stock on shelves to minimise waste and maintain product freshness.
Education
GCSEs -
Torpoint Community College
Torpoint, Cornwall 2019.09 - 2024.07
A-Levels - Physics, Mathematics, History
Torpoint Community College Sixth Form
Torpoint, Cornwall 2024.09 - 2025.07
BTEC Level 3 - Forensic Science
City College Plymouth
Plymouth 2025.09 -
Skills
Outdoor safety protocols
Risk assessment
Safety compliance
Equipment handling
Service optimisation
Resource allocation
Customer engagement
Team collaboration
Conflict resolution
Clear communication
Interpersonal skills
Skills
- Order packing
- Food Hygiene
- Cash handling precision
Accomplishments
I currently volunteer in the Sea Cadet Corps as an adult instructor, having been a cadet myself prior. I believe that I have a very strong skill for leadership, teamwork, and determination.
Timeline
Outdoor Activity Instructor
Adrenalin Quarry Ltd
2026.04 - Current
BTEC Level 3 - Forensic Science
City College Plymouth
2025.09 -
Fast Food Worker
Ben's Plaice
2025.05 - 2025.10
A-Levels - Physics, Mathematics, History
Torpoint Community College Sixth Form
2024.09 - 2025.07
Shop Assistant
Mt Edgecombe Gatehouse
2023.04 - 2023.10
GCSEs -
Torpoint Community College
2019.09 - 2024.07