Jacek Walczak
Bicester,Oxfordshire
Summary
I am self-motivated and hardworking professional with a strong track record in management and team leadership. Proven ability to perform under pressure while maintaining punctuality and delivering excellent customer service. Possesses extensive knowledge of food manufacturing and strong technical skills, complemented by logical problem-solving abilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Food Production Operator
British Bakels
Bicester
09.2020 - Current
- Operated food production machinery with precision, adhering to health and safety guidelines to maintain product quality.
- Kept food preparation areas spotlessly clean, maintaining exceptional hygiene levels.
- Completed paperwork detailing packed and prepared products, enabling smooth, prompt dispatch.
- Worked with meticulous attention to food safety and hygiene standards, delivering faultless products within compliance regulations.
- Maintained open communication with production team members and management, reporting issues and contributing to problem-solving discussions.
- Operated and monitored food production equipment, maintaining optimal performance and quality standards.
- Collaborated with quality control teams to identify and rectify any product defects, minimising waste and enhancing customer satisfaction.
Property Landlord
Private rent out
Bicester
04.2006 - Current
- Conducted property tours for prospective renters.
- Assisted with understanding housing market trends and developments.
- Supported management of rental finances, including late payments and expense record-keeping.
- Facilitated tenant interviews, assessed their finances, and performed credit checks.
- Executed repairs and maintained schedules to ensure properties remained in excellent condition.
- Cultivated strong relationships with tenants, addressing their concerns promptly.
Picker and Packer
DHL
Bicester
05.2020 - 09.2020
- Packed and labelled products securely for dispatch, adhering to strict packaging guidelines and standards.
- Checked product quality frequently, reporting problems to supervisor.
- Exceeded targets by quickly and accurately preparing orders.
- Checked all items for damage or faults before packing to minimise customer returns.
- Assisted in loading and unloading delivery vehicles, ensuring products were handled carefully to avoid damage.
Multidrop delivery driver
Pertemps / Royal Mail
Oxford
03.2020 - 05.2020
- Assisted with loading van efficiently.
- Conducted daily vehicle checks to ensure safety.
- Delivered parcels to customers' addresses.
- Adhered to manifest for accurate deliveries.
- Facilitated parcel collections as required.
- Acquired good knowledge of Oxfordshire postcode locations.
Head of Cafe/ sales assistant
Rapha
Bicester Village
09.2018 - 04.2020
- Assisted in leading cafe team to achieve operational goals.
- Ensured compliance with health and safety, as well as food safety standards.
- Helped manage food and beverage orders for consumables and chemicals.
- Supported cafe maintenance efforts and resolved technical issues.
- Served customers with high standards, achieving perfect score on mystery shopper evaluations.
- Prepared food and coffee consistently to maintain quality standards.
- Handled deliveries and conducted stock control measures.
- Participated in cafe opening and closing procedures.
- Contributed to shop floor stock takes and assisted team members with duties and customer service tasks.
- Acted as key holder for the cafe.
Back of House/Facilities Manager
Corbin & King (Cafe Wolseley)
Bicester Village
07.2017 - 04.2018
- Assisted with BOH supervisors, goods receivers, porters, polishers, night cleaners, and hygiene team.
- Ensured smooth operations within BOH department to support FOH service standards and customer care.
- Helped manage staffing for BOH operations.
- Created rotas for BOH team while adhering to budgeted payroll.
- Facilitated staff training on risk assessment, fire evacuation, COSHH, health and safety, and food safety procedures.
- Coordinated with suppliers and contractors.
- Monitored stock levels and rotation to comply with food safety protocols.
- Processed orders for stationery and consumables, including COSHH items.
- Verified invoices against delivery notes and entered data into the computer system.
- Supported building maintenance tasks.
- Assisted FOH management with assigned responsibilities.
Waiter/ Staff trainer
Le Pain Quotidien Restaurant In Bicester Village
Bicester Village
05.2017 - 07.2017
- Assisted in training team members to enhance service skills.
- Maintained high standards of food and guest service.
- Supported operations with effective service and food quality.
- Demonstrated exemplary standards for team members.
- Ensured guests felt appreciated and recognised to encourage return visits.
- Provided guidance for exceptional guest experiences by being a welcoming host and coaching others.
- Communicated effectively with front of house and back of house teams to facilitate excellent guest experiences.
- Assisted with goods in deliveries.
Technician / Field Operator
Virgin Media / Mc Nicholas
Oxford
09.2016 - 04.2017
- Assisted with residential installations of broadband television and phone services.
- Provided support with IT and electrical knowledge for customer inquiries.
- Facilitated customer education and problem-solving for effective service delivery.
- Monitored stock control to ensure availability of necessary equipment.
- Executed tasks safely while working at heights.
- Operated hand and power tools for installation processes.
- Utilised test equipment such as VeEX digital signal testers and electric testers for fault diagnostics.
- Engaged in communication with customers for pre-calls.
- Coordinated with technical support over the phone to resolve issues.
FOH Supervisor/ Duty Management
Villandry Bicester Village
Bicester Village
11.2011 - 09.2016
- Supervised front of house operations and managed staff.
- Conducted staff briefings to ensure clear communication.
- Planned shifts by allocating stations and organising breaks.
- Assisted staff in fulfilling duties to maintain high standards.
- Checked menu availabilities and updated information in the system.
- Welcomed customers and provided a friendly greeting.
- Handled customer complaints and resolved issues effectively.
- Monitored kitchen stock and ensured products were current.
- Managed cash control and handled banking tasks.
- Updated daily labour records.
- Compiled end-of-day reports.
Education
A-Levels - Computer Graphics
IT college "Novum"
Wroclaw, Poland06-2003
A-Levels - Electronics and tele informatics
ZSEiT
Wroclaw, PolandSkills
- Self-motivated and hardworking
- Trustworthy and loyal
- Team leadership
- Ability to work under pressure
- Punctuality
- Multitasking
- Collaborative team player
- Customer service excellence
- Microsoft Office proficiency
- Technical skills
- Logical problem solving
- Stock management
- Health and safety compliance
- Positive mindset
- Machine operation experience
- Attention to detail
References
Available upon request.
Languages
Polish
First Language
English
Advanced
C1
Spanish
Elementary
A2
Certification
- Level 2 Health and Safety
- Level 2 Food safety
- All the other Bakels trainings up to date
- Driving Licence B cat.
- Level 3 Award in the Requirements for Electrical Installations
Interests
- Investments
- Personal development and psychology
- Sailing
- Cycling
- Guitar playing
Timeline
Food Production Operator
British Bakels
09.2020 - Current
Picker and Packer
DHL
05.2020 - 09.2020
Multidrop delivery driver
Pertemps / Royal Mail
03.2020 - 05.2020
Head of Cafe/ sales assistant
Rapha
09.2018 - 04.2020
Back of House/Facilities Manager
Corbin & King (Cafe Wolseley)
07.2017 - 04.2018
Waiter/ Staff trainer
Le Pain Quotidien Restaurant In Bicester Village
05.2017 - 07.2017
Technician / Field Operator
Virgin Media / Mc Nicholas
09.2016 - 04.2017
FOH Supervisor/ Duty Management
Villandry Bicester Village
11.2011 - 09.2016
Property Landlord
Private rent out
04.2006 - Current
A-Levels - Computer Graphics
IT college "Novum"
A-Levels - Electronics and tele informatics
ZSEiT