JABIR FAHIM
London,United Kingdom
Summary
Dynamic and analytical professional with a robust skill set in business analytics, financial analysis, and supply chain management. Demonstrates strong leadership and decision-making abilities, excelling in high-pressure environments. Adept at problem solving and risk management, with a proven track record in financial engineering and inventory management. Committed to leveraging analytical thinking skills to drive business success and enhance customer service.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Customer & Trading Manager
Sainsbury's Supermarket Ltd
London, UK
2023.10 - 2026.02
- Managing team's performance and time, demonstrating a decisive, organised and inclusive approach
- Running the store in one great way and reporting to the store manager
- Me and the team of other managers plan for running the store by focusing on customer perspective, financial aspect including sales & Labour management in advance including shift patterns, product availability and busy times throughout the financial year
- From my job responsibility my first priority is Health and Safety as well as business legal aspect and running business
- Me and my team focus on running the store by following organizational operational process, including supply chain management, stock and warehouse management, essential products are there for our customers and everything runs like clockwork
- I am also responsible for business performance reviewing, scheduling, stock take, investigation and disciplinary activities
- Maintained high levels of product knowledge to provide expert advice to customers
- Ensured compliance with trading regulations avoiding legal complications
- Monitored competitor activities for staying ahead in the market competition
- Handled escalated customer issues promptly, ensuring customer retention
- Trained new employees on company policies and procedures to uphold standards of service delivery
- Managed inventory control processes, reducing overhead costs
- Optimised store processes to deliver ultimate customer experience
- Scheduled time strategically to balance operational, managerial and training duties.
Shift Manager
McDonald's Restaurant UK Ltd
London
2020.02 - 2024.08
- Communicate with hierarchy, various external bodies and internal decision making colleagues
- Maintained Administrative activities and communication with different stakeholders
- Maintained maximum recorded sales at £409K (Monthly) by managing HR and Financial Plan
- Contributed in achieving Sales target compared to foretasted and actual in summer, Christmas and different business season time by increasing 30%, labour cost budget by 15%, Waste and Scoring first-rate in internal and external audits in 2024
- Managed inventory control, reduced wastage
- Assisted employees in resolving workplace conflicts, improved overall team harmony
- Maintained cleanliness and hygiene standards across the work area, ensured a pleasant environment for customers and staff alike
- Tracked receipts, employee hours and inventory movements for smooth budgetary planning
- Ensured Customers Satisfaction by resolving customer complaints & Issue and analysed the feedback from SMG 360
- Trained for leadership, delegated and monitored a team of minimum 20 staff on average in a shift
- Look after the legal aspects of the business like financial management, organizational conflict, diligence, Fire log book, pest control etc
- Optimised shift schedules to improve operational efficiency
- Ensured health and safety measures in line with company regulations.
Customer Assistant
Marks & Spencer Group Plc
London
2022.09 - 2023.10
- Supported the Team Manager with the delivery of store selling and cost targets by utilizing MI to identify opportunities and takes action
- Role models new ways of working through the use of digital tools
- Allocated resource efficiently to deliver process, task and service ensuring activity is completed consistently and productively
- Delivered operational excellence ensuring all processes and tasks are delivered in line with business expectation
- Maintained a safe and legal store environment
- Supported visual merchandising updates across all launches, events and campaigns
- Warehouse and stock management.
Finance Consultant
Makesworth Accountant
London
2021.09 - 2022.01
- Project Work: Environment Auditing - Internal & External Environment Analysis
- Current Marketing Strategy - Marketing Segmentation, Competitiveness and Online Marketing Strategy
- Findings - Business Analytics and Extraction
- Digital Marketing Strategy - New Operation Targeting a Wider Customer Base and Online Presence
- Budget - Estimation of the Implementation of New Marketing Strategy.
Internee - Investment and Risk Asseseement
South-east Bank Limited
2018.09 - 2018.12
- Helped with Accounts Receivable, Payable and Bank Statement Reconciliation
- Analysed Risk Assessment Based on Legal Requirement and Financial Solvency
- Provided Support to Credit Analysts with Analysis of Financial Information and Credit Reports
- Prepared Financial and Collateral Analysis and Narration in Loan Reviews
- Monitored Individual Loans and Compile Periodic Reviews and Analysis
- Assisted legal team in preparing responses for regulatory inquiries, ensuring timely communication
- Achieved streamlined reporting processes by revising existing data collection methods
- Audited financial transactions, ensuring alignment with anti-money laundering laws
- Conducted in-depth risk assessments to detect potential threats to business operations
- Participated in the development of internal audit protocols resulting in optimised workflows
- Monitored regulatory changes and updated policies and procedures accordingly for compliant risk management.
Education
MSc Business With Financial Management - Financial Management
Northumbria University
London 2020.01 - 2022.01
Bachelor of Business Administration - Finance & Banking
Leading University
Bangladesh 2015.02 - 2019.02
Skills
- Ability to Work Under Pressure
- Decision Making
- Time Management
- Business Analytics
- Leadership
- Problem Solving
- Financial Analysis & Reporting
- Research
- Risk Management
- Analytical Thinking Skills
- Supply Chain Management
- Financial Engineering
- Customer Service
- Inventory Management
Certification
- First Aid, Pulse First Aid
- Computer Hardware & Networking, Sylhet Technical Training Institute
- Computer Office Application, Sylhet Technical Training Institute
- The Complete Investment Banking Course, Udemy
- Warehouse Management in Logistic & Supply Chain Management, Udemy
- Shift Leadership Transition Course
- First Aider, Green Cross Training
Languages
English
Timeline
Customer & Trading Manager
Sainsbury's Supermarket Ltd
2023.10 - 2026.02
Customer Assistant
Marks & Spencer Group Plc
2022.09 - 2023.10
Finance Consultant
Makesworth Accountant
2021.09 - 2022.01
Shift Manager
McDonald's Restaurant UK Ltd
2020.02 - 2024.08
MSc Business With Financial Management - Financial Management
Northumbria University
2020.01 - 2022.01
Internee - Investment and Risk Asseseement
South-east Bank Limited
2018.09 - 2018.12
Bachelor of Business Administration - Finance & Banking
Leading University
2015.02 - 2019.02