Allegra De Silva
London,SRY
Summary
CIPD Level 5 qualified Human Resource Management graduate with hands-on experience in employee relations, people management and HR administration gained through leadership roles in fast-paced retail and client-facing environments. Currently managing a team of 15 colleagues while supporting absence management, return-to-work meetings, performance reviews, onboarding and workplace investigations. Experienced in maintaining employee records using UKG Pro and supporting operational people processes in line with company policies. Recognised for building positive working relationships, handling confidential information professionally and creating an inclusive, high-performing team environment. Passionate about developing a long-term career in Human Resources where I can combine practical leadership experience with my HR knowledge to support both employees and organisational success.
Overview
2
2
Languages
12
12
years of post-secondary education
11
11
years of professional experience
Work history
Customer & Trading Manager
Sainsbury's
London
2026.01 - Current
- Lead, coach and motivate a team of 15 colleagues, creating a positive and high-performing working environment.
- Conduct return-to-work meetings and support absence management in line with company procedures.
- Carry out structured performance reviews, set development objectives and provide ongoing coaching to improve individual performance.
- Support workplace investigations by gathering evidence, documenting findings and maintaining confidentiality throughout the process.
- Assist with disciplinary and employee relations processes by preparing accurate documentation and supporting management decisions.
- Deliver onboarding and induction for new colleagues, ensuring they understand company policies, procedures and operational expectations.
- Maintain accurate employee records using UKG Pro while ensuring data accuracy and confidentiality.
- Coordinate staffing levels, workforce planning and rotas to meet operational requirements.
- Build strong working relationships across departments, resolving colleague queries professionally and promoting employee engagement.
- Ensure compliance with company policies, employment procedures and Health & Safety standards.
Client relations manager
RDK civil engineering
london, Surrey
2025.05 - 2025.12
- Managed relationships with clients, contractors and internal stakeholders, acting as the primary point of contact throughout multiple projects.
- Coordinated meetings, schedules and project documentation while ensuring deadlines were met.
- Maintained confidential records, contracts and project documentation with a high level of accuracy.
- Produced reports, monitored project progress and updated internal databases.
- Responded to client enquiries professionally, resolving issues and maintaining excellent customer relationships.
- Worked closely with senior management to support project planning and day-to-day business operations.
- Managed multiple priorities in a fast-paced environment while maintaining excellent organisational standards.
- Ensured all documentation complied with company procedures and quality standards.
Brand ambassador
Duty Free
london, Hillingdon
2018.03 - 2024.08
- Delivered exceptional customer service within a fast-paced airport retail environment, consistently exceeding sales and service expectations.
- Built strong relationships with customers from a wide range of cultural backgrounds by providing tailored product recommendations.
- Trained and supported new team members, helping them develop product knowledge, confidence and excellent customer service skills.
- Maintained accurate stock levels, merchandising standards and promotional displays in line with company guidelines.
- Processed transactions accurately while handling confidential customer information responsibly.
- Worked collaboratively with colleagues to achieve team targets and maintain high operational standards.
- Adapted quickly to changing business demands while maintaining professionalism under pressure.
Patient care assistant
AvantHealthcare
london, Ealing
2021.03 - 2021.08
- Delivered compassionate, person-centred care while maintaining the dignity, privacy and wellbeing of patients.
- Built trusting relationships with patients, families and multidisciplinary teams through effective communication.
- Maintained accurate care records and ensured confidential information was handled in accordance with organisational policies.
- Supported patients with daily living activities while promoting independence wherever possible.
- Worked effectively in a demanding healthcare environment, prioritising tasks and responding calmly under pressure.
- Demonstrated empathy, discretion and professionalism when supporting vulnerable individuals.
Admin Intern
British Gas
london, Surrey
2015.05 - 2015.09
- Provided administrative support to the office team, ensuring documentation was completed accurately and efficiently.
- Updated customer records and maintained electronic filing systems with a high level of attention to detail.
- Assisted with scheduling appointments, responding to customer enquiries and general office administration.
- Produced correspondence and reports using Microsoft Office.
- Developed strong organisational skills while supporting a busy administrative team.
Education
Bachelor of Science - Human Resource Management
University of West London
London, England 2018.09 - 2023.05
A-Levels -
Southborough High School
London 2015.09 - 2017.06
GCSEs -
Tolworth Girls School
London 2009.09 - 2015.06
Skills
Professional Qualifications
CIPD Level 5 Associate Diploma in People Management
Systems & Software
- UKG Pro
- Microsoft Word
- Microsoft Excel (Basic)
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Teams
Organisational skills
- Creative thinking
- Excellent Leadership
- Exceptional communicator
- Strong reliability while working under pressure
- Adaptability to multiple situations and environment
- Multitask and complete subject matter punctually
- Keen problem solver
Languages
Italian
Fluent
Sinhala
Fluent
Timeline
Customer & Trading Manager
Sainsbury's
2026.01 - Current
Client relations manager
RDK civil engineering
2025.05 - 2025.12
Patient care assistant
AvantHealthcare
2021.03 - 2021.08
Bachelor of Science - Human Resource Management
University of West London
2018.09 - 2023.05
Brand ambassador
Duty Free
2018.03 - 2024.08
A-Levels -
Southborough High School
2015.09 - 2017.06
Admin Intern
British Gas
2015.05 - 2015.09
GCSEs -
Tolworth Girls School
2009.09 - 2015.06