Christopher Gibson
Wrexham ,Wrexham
Summary
Experienced hospitality professional with over 5 years’ experience in hotel night operations and front-of-house support within busy 4-star properties. Skilled in guest services, payment processing, property management systems (Rezlynx), and health & safety compliance. Trusted to manage hotel operations independently, ensuring guest satisfaction, security, and smooth overnight transitions.
Now seeking a daytime receptionist/front desk position where I can utilise my strong customer service experience, administrative ability, and knowledge of hotel systems within a fast-paced team environment.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
Work history
Night Porter
Ramada Plaza
Wrexham , Wrexham
2022.11 - 2023.06
- Managed overnight operations for an 85-room hotel, ensuring guest satisfaction and security.
- Handled late check-ins and early departures using Rezlynx PMS system.
- Conducted nightly audits and updated financial and occupancy reports.
- Processed cash, debit, and credit card payments accurately.
- Set up conference rooms, weddings, and corporate events to required specifications.
- Carried out regular fire safety and security checks across the property.
- Provided bar cover and supported other departments when required.
Night Porter
Carden Park
Chester, Cheshire
2021.11 - 2022.06
- Maintained hotel safety and security during overnight shifts.
- Delivered discreet and professional room service.
- Completed health & safety inspections and hazard reporting.
- Prepared function rooms for weddings and business meetings.
- Supported front desk operations and guest enquiries
Night Porter
Rossett hall hotel
Wrexham, Wrexham
2018.08 - 2021.01
- Oversaw night operations ensuring smooth transition to day team.
- Managed guest arrivals and departures using Rezlynx system.
- Processed payments and balanced transactions accurately.
- Supported food service operations with kitchen porter duties when required.
- Maintained high standards of cleanliness and guest service.
Warehouse Operative
Demon tweeks
Wrexham , Wrexham
2023.06 - 2024.01
- Picked and packed orders accurately within strict deadlines.
- Loaded and unloaded deliveries safely and efficiently.
- Maintained warehouse organisation and cleanliness.
- Followed all health & safety and fire regulations.
Pub cleaner
Grosvenor arms
Chester , Cheshire
2024.01 - 2024.10
- Maintained high cleaning standards across public areas and facilities.
- Ensured correct use of cleaning chemicals in line with safety policies.
Labourer
Redrow Homes
Chester, Cheshire
2013.05 - 2018.08
- Transported materials safely across construction site.
- Maintained compliance with site health & safety regulations.
- Supported tradespeople in meeting project deadlines.
Catering assistant
Morrisons
Wrexham , Wrexham
2011.06 - 2013.08
- Delivered friendly customer service in busy café environment.
- Processed cash and card payments accurately.
- Maintained cleanliness and presentation standards.
Education
Diploma of Higher Education - IT
Yale Coleg Cambria
Wrexham 2010.09 - 2012.07
GCSEs -
Darland High School
Wrexham 2002.09 - 2007.07
Skills
- Front Desk & Guest Services
- Check-in / Check-out Procedures
- Rezlynx Property Management System
- Cash & Card Payment Processing
- Customer Complaint Resolution
- Telephone & Email Enquiries
- Event & Function Room Setup
- Health & Safety & Fire Compliance Checks
- Night Audit & Reporting
- Team Collaboration
- Time Management & Reliability
- Warehouse & Manual Handling Experience
- COSHH
- Allergy awareness
Custom
References 1: Matt.Lidster@ramadaplazawrexham.co.uk
name: Matt Lidster
Title: Reception Mananger
Reference 2: Manager@rossetthallhotel.co.uk
name: Shaun Owens
Title: General Manager
References
References available upon request.
Timeline
Pub cleaner
Grosvenor arms
2024.01 - 2024.10
Warehouse Operative
Demon tweeks
2023.06 - 2024.01
Night Porter
Ramada Plaza
2022.11 - 2023.06
Night Porter
Carden Park
2021.11 - 2022.06
Night Porter
Rossett hall hotel
2018.08 - 2021.01
Labourer
Redrow Homes
2013.05 - 2018.08
Catering assistant
Morrisons
2011.06 - 2013.08
Diploma of Higher Education - IT
Yale Coleg Cambria
2010.09 - 2012.07
GCSEs -
Darland High School
2002.09 - 2007.07