Izabela Zakrzewska
Psychologist, Accountant, Professional Driver, International Relations Specialist, Business Manager.
Hayes
Summary
Results-driven with a positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify client needs, resolve conflicts, and build strong relationships. Possesses excellent problem-solving, communication, and interpersonal skills.
Overview
19
19
years of professional experience
3
3
Languages
Work History
Project Manager, Creator-home Improvement
Self Employer
London, England
06.2019 - Current
- Effectively oversaw several projects at once by prioritizing tasks based on urgency, resource availability, and strategic alignment.
- Developed, organized, and scheduled project phases while procuring essential materials and equipment.
Personal Advisor - Personal Assistane Bureau.
Self Employed Services
London, England
04.2019 - Current
- Oversaw a varied client portfolio, prioritizing needs to deliver exceptional service and attention to each client.
- Provided extensive support with official documentation, translations, and application processes for benefits such as PIP, UC, DLA, and Housing Benefit.
- Facilitated access to advantageous insurance options, lowered utility costs, and offered assistance with medical appointments, vehicle acquisitions, and accounting services.
Writer- Freelancer
Self Employed Writer
London, England
08.2012 - Current
- Developed engaging articles for online publications, resulting in increased readership and social media shares.
Tutor, Special Needs Students
Self Employed Services
London, England
08.2012 - Current
- Assisted children and adolescents with disabilities or learning challenges in completing homework using tailored curriculum and resources.
- Encouraged students to embrace learning, fostering self-confidence and alleviating anxiety about failure.
- Enhanced student participation and comprehension through the application of differentiated instructional strategies.
Shift Manager
Pizza Hut
London, England
02.2016 - 04.2019
- Exhibited effective leadership by modeling positive behavior for team members, consistently following company policies and prioritizing exceptional customer service.
- Excelled in all store roles while providing support to front-line staff as needed.
- Managed employee schedules, processed time-off requests, and ensured coverage for shifts, while overseeing food safety, uniform standards, and maintenance of restaurant operations.
Delivery Driver, Shipping
UCH Logistics
London, England
12.2016 - 10.2017
- Coordinated with dispatchers efficiently obtaining necessary route information updates related various pickup/drop-off locations.
- Managed inventory effectively, preventing product shortages or overstocking issues.
Delivery Driver, Shipping
OCS Worldwide
London, England
07.2016 - 12.2016
- Utilized GPS technology to optimize delivery routes, saving time and increasing productivity.
- Coordinated with dispatchers efficiently obtaining necessary route information updates related various pickup/drop-off locations.
- Safely transported fragile items, resulting in a reduction of damaged goods claims.
Kitchen Porter - Driver
Class1Personnel - West Drayton Primary School
London, England
03.2016 - 07.2016
- Enhanced workplace safety by adhering to proper handling techniques when using knives, cleaning chemicals, and other hazardous materials.
- Improved kitchen efficiency by maintaining cleanliness and organization of workspaces, utensils, and equipment.
- Delivering food thermoses to cooperating schools
Driver
Class1Personnel - Citroen
10.2015 - 03.2016
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Delivered goods and products to customer on time and in excellent condition.
Volunteer - UR4JOB Project
The Upper Room
London, England
06.2014 - 02.2015
- Worked with recruitment and estate agencies, as well as Job Centres and employers, to improve job opportunities for the unemployed and homeless.
- Aided individuals in filling out official paperwork, registering for National Insurance Numbers (NINo), and accessing benefits.
- Offered assistance in obtaining training for Construction Skills Certification Scheme (CSCS) cards, crucial for employment in the construction sector.
Volunteer
Polish Psychologist's Association
11.2012 - 05.2014
- Company Overview: free psychological services such as individual and family counseling, career planning, online and helpline psychological support
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
Team Leader - Cleaner
Mitie Cleaning & Environmental Services Limited
London, England
07.2012 - 12.2013
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Lettings Negotiator
Martin & Co
12.2012 - 09.2013
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Lettings Negotiator
Kapital Estate
04.2012 - 12.2012
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Collected rent and tracked resident payments and information in computer system.
Children's Animator
Klanza
Lomza, Poland
01.2008 - 12.2010
- organized and maneged theatre group
- organized workshops socio-therapeutic group
Werehouse - Replay Deprtament Coordinator
UK Entertaiment - Shortern Engineers Limited
12.2005 - 12.2007
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
Educator
School Dormitory in Łomża (Bursa Szkolna Nr.2)
Lomza, Poland
05.2011 - 6 2012
- Worked with adolescents with difficulty of learning or social problems
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Education
Post-Graduate Certificate - International Relations
The Jagielonian University, Polish Research Centre
Polish Social And Cultural Association, London 04.2001 -
NVQ 5 - Business Management
University of Roehampton
City Of London, United Kingdom 04.2001 -
A Level - Social And Law
College in Lomza
Poland 04.2001 -
Masters Degree of Psychology in Education - Pedagogy of Care And Upbringing
Univesity of Bialystok
Poland 04.2001 -
Acounting Certificate - Independent Accountant
Technical School Association in Lomza
Poland 04.2001 -
Skills
Good IT skills
Accounting
Media workshop
Project planning
Team collaboration
Customer relations
Advanced problem solving
Social media recruiting
Contract negotiation
Adaptability and flexibility
Analytical thinking
Professionalism
Adaptability
Written communication
Organizational skills
Information protection
Client relations
Traits
- Ability to establish respect among other workers
- Ability to create an efficient and friendly team
- Responsible
- Hardworking
- Cooperative
- Self-motivated and organized
- Flexible
- A good communicator
- Sensitive and responsible
Timeline
Project Manager, Creator-home Improvement
Self Employer
06.2019 - Current
Personal Advisor - Personal Assistane Bureau.
Self Employed Services
04.2019 - Current
Delivery Driver, Shipping
UCH Logistics
12.2016 - 10.2017
Delivery Driver, Shipping
OCS Worldwide
07.2016 - 12.2016
Kitchen Porter - Driver
Class1Personnel - West Drayton Primary School
03.2016 - 07.2016
Shift Manager
Pizza Hut
02.2016 - 04.2019
Driver
Class1Personnel - Citroen
10.2015 - 03.2016
Volunteer - UR4JOB Project
The Upper Room
06.2014 - 02.2015
Lettings Negotiator
Martin & Co
12.2012 - 09.2013
Volunteer
Polish Psychologist's Association
11.2012 - 05.2014
Writer- Freelancer
Self Employed Writer
08.2012 - Current
Tutor, Special Needs Students
Self Employed Services
08.2012 - Current
Team Leader - Cleaner
Mitie Cleaning & Environmental Services Limited
07.2012 - 12.2013
Lettings Negotiator
Kapital Estate
04.2012 - 12.2012
Educator
School Dormitory in Łomża (Bursa Szkolna Nr.2)
05.2011 - 6 2012
Children's Animator
Klanza
01.2008 - 12.2010
Werehouse - Replay Deprtament Coordinator
UK Entertaiment - Shortern Engineers Limited
12.2005 - 12.2007
Post-Graduate Certificate - International Relations
The Jagielonian University, Polish Research Centre
04.2001 -
NVQ 5 - Business Management
University of Roehampton
04.2001 -
A Level - Social And Law
College in Lomza
04.2001 -
Masters Degree of Psychology in Education - Pedagogy of Care And Upbringing
Univesity of Bialystok
04.2001 -
Acounting Certificate - Independent Accountant
Technical School Association in Lomza
04.2001 -
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