IZAA KHAN
Nottingham,Nottinghamshire
Summary
I am a dedicated and reliable Year 1 MPharm Pharmacy student with strong experience in customer-facing roles within healthcare and retail environments. I have developed effective communication skills through face-to-face and telephone interactions, demonstrating professionalism, empathy, and attention to confidentiality. I work well both independently and as part of a team, approach tasks with accuracy and maturity, and am motivated to continue developing skills relevant to pharmacy practice and patient-centred care.
Overview
5
5
years of professional experience
Work history
Tesco colleague
Tesco Pharmacy
Nottingham
2023.08 - Current
- Supported the pharmacy team in a busy community pharmacy setting
- Maintained high standards of confidentiality and professionalism when working around prescriptions and patient information
- Developed understanding of pharmacy workflows and the role of the multidisciplinary team
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Consistently arrived at work on time and ready to start immediately.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Receptionist
Sunrise Medical Practice GP Surgery
Nottingham, Nottinghamshire
2020.09 - 2020.12
- Supported the smooth running of a GP surgery through accurate data entry, filing, and management of confidential patient records, in line with GDPR and healthcare regulations
- Registered new patients and updated electronic medical systems with attention to accuracy and patient safety
- Assisted with patient recalls by contacting patients regarding appointments, demonstrating professional, clear and empathetic communication
- Acted as a first point of contact for patients, responding to enquiries in a calm and respectful manner while maintaining confidentiality
- Worked effectively as part of a multidisciplinary healthcare team, using initiative to manage tasks independently in a fast-paced clinical environment
- Developed strong confidence in face-to-face patient interaction, organisation, and professional behaviour within a regulated healthcare setting
Fragrance Sales Advisor
Boots Victoria centre
Nottingham, Nottinghamshire
2021.10 - 2022.01
- Met monthly sales and performance targets while maintaining a professional and customer-focused approach
- Used effective communication to understand customer preferences and provide clear, step-by-step product advice
- Resolved customer queries and concerns confidently, demonstrating problem-solving and decision-making skills
- Developed strong product knowledge and followed retail policies and procedures, working accurately in a busy store environment
- Maximised customer engagement and satisfaction through friendly, consistent and reliable customer service
Education
Chemistry, Biology, and Psychology
Bilborough College
Maths, English Language, English Literature, Biology, Physics, I.C.T and History
Fernwood School
Bachelor of Science - Pharmacy
De Montfort University
Leicester 09/2025 -
Skills
- Problem-solving
- Patient-centred communication
- Confidentiality & professionalism
- Accuracy and attention to detail
- Teamwork
- Time management and organisation
- Customer service
Timeline
Tesco colleague
Tesco Pharmacy
2023.08 - Current
Fragrance Sales Advisor
Boots Victoria centre
2021.10 - 2022.01
Receptionist
Sunrise Medical Practice GP Surgery
2020.09 - 2020.12
Maths, English Language, English Literature, Biology, Physics, I.C.T and History
Fernwood School
Chemistry, Biology, and Psychology
Bilborough College
Bachelor of Science - Pharmacy
De Montfort University
09/2025 -