Iwona Zdyb
OLDHAM
Summary
Self motivated line manager with an experience of leading the team to deliver customer service satisfaction and achieve business objectives. Skilled in spotting a potential within the team as well as developing an individual's ability and capability. Great organisational and interpersonal skills. Execution of Leading By Example approach. Committed to creating an environment that is inclusive and supports personal growth.
A positive individual who wants to make a difference, inspire others, support and enhance them in their journey.
Overview
25
25
years of professional experience
Work history
Line manager
Tesco
Tesco Droylsden
2016.04 - Current
- Hired, trained and developed employees for various positions.
- Led, motivated and supervised team of 40 people across multiple departments.
- Reviewed and tracked progress of individual team members through daily meetings as well as performance reviews.
Shift leader
Tesco
Tesco Chadderton
2015.04 - 2016.04
- Performed Options programme for management.
- Developed career within the company.
- Utilised management skills and experience from the previous work place.
Customer assistant
Tesco
Tesco Chadderton
2007.08 - 2015.04
- Collaborated efficiently with team members to maintain smooth store operations.
- Stocked shelves regularly for easy access to products by customers.
- Assisted customers with varying questions using product knowledge and service expertise.
Line manager
Sephora Poland
Lodz, Poland
2000.04 - 2000.07
- Fulfilled company objectives by overseeing line management responsibilities.
- Coordinated team efforts for successful project completion.
- Managed daily operations to ensure smooth workflow and efficiency.
Education
Diploma of Higher Education - Level 4 Therapeutic Counselling Diploma
The Manchester College Openshaw Campus
Manchester 2023.09 -
A-Levels equivalent - Level 3 Certificate in Counselling Skills
The Manchester College Shena Simon Campus
Manchester 2022.09 - 2023.06
Level 2 Award in Counselling Concept
The Manchester College Fielden Campus
Manchester 2022.01 - 2022.04
ESOL Skills for Life Level 1
The Oldham College
Oldham 2010.09 - 2011.09
Adult Literacy Level 1
The Oldham College
Oldham 2009.09 - 2011.10
Bachelor of Business Administration - BA (Hons) in Marketing and Management
Higher Social School of Enterprise and Management
Lodz, Poland 2004.09 - 2007.06
Skills
- Communication proficiency
- Safety compliance
- Issue resolution
- Staff education and training
- Communication skills
- Cultural awareness
- Interpersonal communication
- Team Leadership
- Attention to Detail
- Staff recruitment
Affiliations
- Books, films, photography (emotions captured in spot), deep and meaningful conversations
Languages
Polish
Native
Timeline
Diploma of Higher Education - Level 4 Therapeutic Counselling Diploma
The Manchester College Openshaw Campus
2023.09 -
A-Levels equivalent - Level 3 Certificate in Counselling Skills
The Manchester College Shena Simon Campus
2022.09 - 2023.06
Level 2 Award in Counselling Concept
The Manchester College Fielden Campus
2022.01 - 2022.04
Line manager
Tesco
2016.04 - Current
Shift leader
Tesco
2015.04 - 2016.04
ESOL Skills for Life Level 1
The Oldham College
2010.09 - 2011.09
Adult Literacy Level 1
The Oldham College
2009.09 - 2011.10
Customer assistant
Tesco
2007.08 - 2015.04
Bachelor of Business Administration - BA (Hons) in Marketing and Management
Higher Social School of Enterprise and Management
2004.09 - 2007.06
Line manager
Sephora Poland
2000.04 - 2000.07