Veronika Ondicova
Summary
Dynamic Line Manager with an experience in driving operational excellence and team performance. Adept at fostering a collaborative environment through effective communication and conflict resolution, ensuring that teams remain motivated and aligned with organisational goals. Skilled in recruitment and employee development, facilitating seamless integration of new team members into a supportive culture. Committed to maintaining high standards of productivity and performance, consistently striving for continuous improvement and team capability enhancement.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Line Manager
Computacenter
Hatfield, Hertfordshire
11.2022 - 03.2025
- Managing daily operations to ensure smooth workflow and efficiency.
- Deeply involved in recruitment, employment, induction, training, and ensuring new members fit in well with the company’s culture
- Maintaining team-oriented atmosphere with open communication and quick conflict resolution.
- Supporting individual's learning and development for improved team capabilities.
- Acting as a two-way route for vital information to be relayed between top leadership and frontline staff
Supervisor
Computacenter
Hatfield, Hertfordshire
09.2021 - 11.2022
- Organised team resources, resulted in improved project timelines.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delegated tasks appropriately, achieved balanced workload among team members.
Coordinator
Computacenter
Hatfield, Hertfordshire
12.2019 - 08.2021
- Coordinated project tasks for successful and timely completion.
- Answered phone calls and responded to emails from clients.
- Planned and coordinated events and activities, maintaining seamless and efficient workflow.
Recruiter
Understanding Recruitment
St Albans, Hertfordshire
02.2019 - 09.2019
- Boosted employee retention with well-matched placements.
- Developed detailed job descriptions to attract top talent.
- Negotiated salary packages to secure mutual satisfaction between employer and employee.
- Ensured compliance with employment laws, maintaining company integrity.
Customer Care Assistant
Opro Limited
Hemel Hempstead, Hertfordshire
10.2018 - 02.2019
- Delivered exceptional service despite challenging customer situations.
- Provided comprehensive responses to customer enquiries within set timeframe.
- Managed large volumes of incoming calls, maintaining professionalism under pressure.
Education
BSc(H) - Forensic Biology (MolBio)
Nottingham Trent University
09.2014 - 05.2018
Level 3 Extended Diploma - Applied Science (Forensic Science)
Oaklands College
09.2012 - 05.2014
Skills
- Exceptional Customer Service Skills
- Calm & Decisive Under Pressure
- Well Organised
- Excellent Time Management
- Supportive Team Player and Leader
- Communication proficiency
- Performance Management
Refereces
Available upon request
Languages
English
Fluent
Slovak
Native
Czech
Fluent
Polish
Advanced
Timeline
Line Manager
Computacenter
11.2022 - 03.2025
Supervisor
Computacenter
09.2021 - 11.2022
Coordinator
Computacenter
12.2019 - 08.2021
Recruiter
Understanding Recruitment
02.2019 - 09.2019
Customer Care Assistant
Opro Limited
10.2018 - 02.2019
BSc(H) - Forensic Biology (MolBio)
Nottingham Trent University
09.2014 - 05.2018
Level 3 Extended Diploma - Applied Science (Forensic Science)
Oaklands College
09.2012 - 05.2014
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