Summary
Overview
Work history
Education
Skills
Work availability
Timeline
Hi, I’m

Iwona Syper

Edinburgh

Summary

Dedicated professional with 20 years of experience with extensive expertise in food service, committed to ensuring customer satisfaction and achieving results. Demonstrates a strong work ethic and proficiency in inventory management, efficient organization, and team collaboration. Certified in food hygiene, skilled in multi-tasking, mathematical calculations, and problem-solving. Aims to leverage these skills to contribute effectively to a dynamic team environment.

Overview

21
years of professional experience

Work history

Blackwood Coffee
Edinburgh

Manager / Barista
02.2010 - Current

Job overview

  • Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
  • Clearly and promptly communicated pertinent information to staff,
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Led and directed team members on effective methods, operations and procedures.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.
  • Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
  • Displayed friendly, outgoing and energetic behaviour to create a warm atmosphere for guests.
  • Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
  • Coordinated cross-departmental collaboration for improved workflow.
  • Maintained inventory control, reduced stock shortages.
  • Negotiated favourable terms and pricing to achieve cost savings.
  • Conducted regular performance reviews of suppliers to ensure quality standards.
  • Evaluated supplier proposals, leading to more informed business decisions.
  • Strengthened supplier partnerships for better price negotiations and discounts.
  • Reviewed purchase orders against invoices, ensuring accuracy on both ends.

Henderson's Bistro

Manager
09.2006 - 01.2010

Job overview

  • Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
  • Clearly and promptly communicated pertinent information to staff,
  • Carefully interviewed, selected, trained and supervised staff.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Developed and maintained positive working relationships with others to reach business goals.
  • Maintained high standards of cleanliness and sanitation.

Kildonan Lodge Hotel
Edinburgh

Supervisor- Housekeeping
07.2005 - 09.2006

Job overview

  • Transported cleaning products and equipment to and from the utility rooms.
  • Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
  • Disinfected and mopped bathrooms to keep them sanitary and clean.
  • Changed bed linens and collected soiled linens for cleaning.
  • stock control 

Tourism Information
Polanica, Poland

Customer Service
09.2004 - 06.2005

Education

Wroclaw College
Wroclaw- Poland

Bachelor Of Management from Hospitality And Tourism Management
2006

University overview

  • Honours Degree

Higher School Of Tourism And Recreation
Poland

Hotel Technician from Tourism
2003

University overview

  • A
  • Graduated with Honours

Skills

  • Food service expertise
  • Customer satisfaction focus
  • Results orientation
  • Strong work ethic
  • Inventory management
  • Efficient organization
  • Team collaboration
  • Food hygiene certification
  • Multi-tasking ability
  • Mathematical skills
  • Problem-solving proficiency

Team player

Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline

Manager / Barista

Blackwood Coffee
02.2010 - Current

Manager

Henderson's Bistro
09.2006 - 01.2010

Supervisor- Housekeeping

Kildonan Lodge Hotel
07.2005 - 09.2006

Customer Service

Tourism Information
09.2004 - 06.2005

Wroclaw College

Bachelor Of Management from Hospitality And Tourism Management

Higher School Of Tourism And Recreation

Hotel Technician from Tourism
Iwona Syper