Hi, I’m
Iwona Syper
Edinburgh
Summary
Dedicated professional with 20 years of experience with extensive expertise in food service, committed to ensuring customer satisfaction and achieving results. Demonstrates a strong work ethic and proficiency in inventory management, efficient organization, and team collaboration. Certified in food hygiene, skilled in multi-tasking, mathematical calculations, and problem-solving. Aims to leverage these skills to contribute effectively to a dynamic team environment.
Overview
21
years of professional experience
Work history
Blackwood CoffeeEdinburgh
Manager / Barista
02.2010 - Current
Job overview
- Recognised and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Correctly calculated inventory and ordered appropriate supplies.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
- Clearly and promptly communicated pertinent information to staff,
- Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations and procedures.
- Maintained a safe working and guest environment to reduce the risk of injury and accidents.
- Quickly identified problem situations and skilfully resolved incidents to the satisfaction of involved parties.
- Operated and maintained all equipment and utensils in accordance with guidelines and safety procedures.
- Displayed friendly, outgoing and energetic behaviour to create a warm atmosphere for guests.
- Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.
- Coordinated cross-departmental collaboration for improved workflow.
- Maintained inventory control, reduced stock shortages.
- Negotiated favourable terms and pricing to achieve cost savings.
- Conducted regular performance reviews of suppliers to ensure quality standards.
- Evaluated supplier proposals, leading to more informed business decisions.
- Strengthened supplier partnerships for better price negotiations and discounts.
- Reviewed purchase orders against invoices, ensuring accuracy on both ends.
Henderson's Bistro
Manager
09.2006 - 01.2010
Job overview
- Continually provided exceptional service to customers by being friendly, knowledgeable and accommodating.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Effectively managed payroll and timekeeping, including completion of the proper paperwork for new recruits and leavers.
- Clearly and promptly communicated pertinent information to staff,
- Carefully interviewed, selected, trained and supervised staff.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Developed and maintained positive working relationships with others to reach business goals.
- Maintained high standards of cleanliness and sanitation.
Kildonan Lodge HotelEdinburgh
Supervisor- Housekeeping
07.2005 - 09.2006
Job overview
- Transported cleaning products and equipment to and from the utility rooms.
- Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.
- Disinfected and mopped bathrooms to keep them sanitary and clean.
- Changed bed linens and collected soiled linens for cleaning.
- stock control
Tourism InformationPolanica, Poland
Customer Service
09.2004 - 06.2005
Education
Wroclaw CollegeWroclaw- Poland
Bachelor Of Management from Hospitality And Tourism Management
2006
University overview
- Honours Degree
Higher School Of Tourism And Recreation Poland
Hotel Technician from Tourism
2003
University overview
- A
- Graduated with Honours
Skills
- Food service expertise
- Customer satisfaction focus
- Results orientation
- Strong work ethic
- Inventory management
- Efficient organization
- Team collaboration
- Food hygiene certification
- Multi-tasking ability
- Mathematical skills
- Problem-solving proficiency
Team player
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
Manager / Barista
Blackwood Coffee
02.2010 - Current
Manager
Henderson's Bistro
09.2006 - 01.2010
Supervisor- Housekeeping
Kildonan Lodge Hotel
07.2005 - 09.2006
Customer Service
Tourism Information
09.2004 - 06.2005
Wroclaw College
Bachelor Of Management from Hospitality And Tourism Management
Higher School Of Tourism And Recreation
Hotel Technician from Tourism
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