Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic

Ivan Monteiro

Leicester

Summary

Experienced professional with a strong background in customer service, payment processing, and sales persuasion. Demonstrated expertise in table clearing and stock inventory control, complemented by exceptional communication skills. Multilingual abilities enhance interactions with diverse clientele. Committed to delivering high-quality service and seeking opportunities to further develop career in customer-focused roles.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Waiter

Cafe La Blanche
Leicester
02.2025 - 02.2025
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Liaised with kitchen staff for prompt order delivery to customers.
  • Handled payment transactions to guarantee smooth customer checkout process.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.
  • Delivered excellent customer service through friendly and polite interaction.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Upheld health and safety standards by regularly sanitising hands and work areas.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Waiter

Euro Cafe
Leicester
07.2019 - 03.2020
  • Managed cash transactions accurately at the end of each meal service.
  • Maintained cleanliness of tables with timely clearing of used plates and cutlery.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Performed closing duties including cleaning and preparing tables for next day's service.
  • Created speciality drinks according to exact customer requests and preferences.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.

Education

GCSEs -

Fullhurst Community College
Leicester
09/2017 - 06/2022

BTEC Level 2 Esports -

Loughborough College
09/2023 - 06/2024

BTEC Level 3 Business -

Leicester College
Leicester
09/2024 - 06/2025

Skills


  • Customer Service
  • Payment Processing
  • Sales persuasion
  • Table clearing
  • Stock inventory control
  • Communication skills
  • Multilingual

Languages

Portuguese
Fluent
English
Fluent
Spanish
Intermediate

Certification

  • Portuguese GCSE
  • Spanish GCSE
  • Business GCSE
  • PE GCSE
  • Business BTEC Level 3
  • SIA Door supervisor licence
  • E Sports Level 2

Timeline

Waiter

Cafe La Blanche
02.2025 - 02.2025

Waiter

Euro Cafe
07.2019 - 03.2020

GCSEs -

Fullhurst Community College
09/2017 - 06/2022

BTEC Level 2 Esports -

Loughborough College
09/2023 - 06/2024

BTEC Level 3 Business -

Leicester College
09/2024 - 06/2025

Similar Profiles

Create profile
Ivan Monteiro