Iulia Sava
Bolton,Greater Manchester
Summary
Customer-focused professional with over 8 years of experience in hospitality, front-of-house, and service-driven environments, now seeking a remote customer service or administrative role. Known for clear communication, reliability, and the ability to remain calm and organised under pressure. Highly adaptable, self-motivated, and experienced in managing competing priorities independently, with strong attention to detail and a supportive, solution-oriented approach.
Overview
15
15
years of professional experience
Work history
Career Break
Full-Time Family Care
2022.03 - Current
- Managed full-time childcare and household responsibilities independently, demonstrating strong organisation and accountability
- Developed advanced time management, multitasking, and prioritisation skills
- Communicated clearly and professionally with schools, healthcare providers, and external organisations
- Demonstrated reliability, discretion, and emotional intelligence in sensitive situations
- Maintained structure, consistency, and problem-solving focus under pressure
Front Office Executive
Manchester 235 Casino | Manchester
Manchester
2017.07 - 2022.03
- Delivered high-quality customer service across in-person and telephone interactions
- Handled bookings, customer accounts, payments, and enquiries accurately and confidentially
- Managed incoming calls and internal communications, ensuring clear and timely responses
- Resolved customer issues calmly and professionally, maintaining a positive customer experience
- Completed administrative tasks including data input, logging information, and office duties
- Worked efficiently in a high-pressure environment while maintaining attention to detail and professionalism
Waitress / Hostess
James Martin Restaurant – Manchester 235 Casino
Manchester
2016.07 - 2017.07
- Provided friendly and attentive customer service in a high-end dining environment
- Took bookings, answered customer enquiries, and processed payments accurately
- Managed customer feedback professionally and supported issue resolution
- Maintained cleanliness, organisation, and high service standards
- Worked effectively as part of a team in a fast-paced setting
Front of House
Rain Bar
Manchester
2015.04 - 2016.05
- Welcomed customers and ensured a positive first impression
- Took orders, processed payments, and handled customer requests
- Answered calls and managed bookings
- Maintained organisation and cleanliness of the dining area
- Supported team members during busy service periods
Croupier / Inspector
Meridian Casino
Limassol, Cyprus
2011.07 - 2014.02
- Conducted casino games professionally while ensuring compliance with procedures
- Explained game rules clearly to customers and answered queries confidently
- Handled cash transactions, payouts, and customer accounts accurately
- Resolved customer concerns calmly and professionally
- Maintained focus, accuracy, and integrity in a high-responsibility role
Education
A-Levels - Psychology and criminology
Arden University
ManchesterFaculty of Touristic and Commercial Management
Dimitrie Cantemir
Constanta, Romania 2008 -
Tourism Technician -
Carol I High School
Constanta, Romania 2005 -
Skills
- Remote customer service (phone, email, enquiries)
- Clear verbal & written communication
- Time management & self-organisation
- Administrative support & data entry
- Handling payments & confidential information
- Problem-solving & complaint resolution
- Reliability & independent working
- Multitasking in fast-paced environments
- Emotional intelligence & professionalism
Timeline
Career Break
Full-Time Family Care
2022.03 - Current
Front Office Executive
Manchester 235 Casino | Manchester
2017.07 - 2022.03
Waitress / Hostess
James Martin Restaurant – Manchester 235 Casino
2016.07 - 2017.07
Front of House
Rain Bar
2015.04 - 2016.05
Croupier / Inspector
Meridian Casino
2011.07 - 2014.02
A-Levels - Psychology and criminology
Arden University
Faculty of Touristic and Commercial Management
Dimitrie Cantemir
2008 -
Tourism Technician -
Carol I High School
2005 -