Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Uzair Butt

Summary

I am a dynamic, results-driven professional with a proven track record in hospitality, customer service, and sales. Known for building strong client relationships, driving revenue, and exceeding targets, I bring excellent communication, negotiation, and problem-solving skills. With a strong work ethic and the ability to thrive both independently and within teams, I am eager to leverage my sales experience to contribute to a dynamic team and achieve outstanding results.

Overview

7
7
years of professional experience

Work history

Career break

N/A
01.2025 - 04.2025
  • Cultural Immersion and Global Perspective
    Traveled extensively across Southeast Asia, gaining first-hand experience with diverse cultures and expanding global awareness and cultural sensitivity.
  • Adaptability and Resilience
    Developed strong adaptability by navigating unfamiliar environments, managing challenges independently, and adjusting quickly to new and changing situations.
  • Enhanced Problem-Solving Skills
    Strengthened critical thinking and problem-solving abilities by addressing unexpected situations and finding effective solutions in dynamic, real-world contexts.
  • Advanced Communication Skills
    Improved interpersonal and communication skills through engagement with people from a wide range of cultural and linguistic backgrounds.
  • Organizational and Planning Expertise
    Sharpened organizational skills through extensive travel planning, logistics management, and effective time and resource coordination.
  • Personal and Professional Growth
    Gained valuable personal and professional insights that enhanced leadership potential, self-reliance, and a proactive, solution-focused mindset.

Retail Sales Advisor

Vodafone
High street kensington
11.2023 - 01.2025
  • Top Regional Seller: Consistently ranked among the top 5 sellers regionally for revenue, demonstrating a sustained ability to meet and exceed aggressive sales targets in a competitive environment.
  • Expert in Mobile Sales and Tariffs: Extensive knowledge of mobile phone products, service plans, and tariffs, enabling the delivery of expert advice and customized recommendations tailored to individual customer needs.
  • Customer-Centric Approach: Skilled at quickly building rapport and trust with customers, ensuring personalized service that addresses both stated and unstated needs, leading to high levels of customer satisfaction and loyalty.
  • Proven Sales Closer: Adept at identifying opportunities, overcoming objections, and closing deals efficiently, consistently achieving and surpassing monthly and quarterly KPIs.
  • Solution-Oriented Selling: Focused on providing tailored solutions rather than one-size-fits-all offerings, ensuring that customers feel valued and supported throughout their buying journey.
  • Strong Product and Market Knowledge: Maintains up-to-date expertise on the latest devices, promotions, and industry trends to offer informed, relevant advice and maintain a competitive edge.
  • Professionalism and Dedication: Approaches every customer interaction with a high level of professionalism, patience, and enthusiasm, ensuring a positive brand experience and fostering long-term customer relationships.
  • Business Growth Contributor: Directly contributed to the consistent growth of store and regional sales figures through strategic upselling, cross-selling, and customer retention initiatives.

Hotel Daily Duty Manager

Thorpe park
07.2023 - 10.2023
  • Strategic Operations Management
    Oversaw daily hotel operations with a high degree of professionalism and strategic oversight, ensuring the consistent delivery of exceptional guest experiences and operational excellence.
  • Leadership in Staff Training and Development
    Led comprehensive training initiatives for front desk and service teams, emphasizing service excellence, operational efficiency, and the development of a high-performance, guest-focused culture.
  • Systems Implementation and Optimization (Opera and CRM)
    Spearheaded the effective use of Opera and CRM systems, training front office staff to maximize system capabilities, streamline check-in/check-out processes, and elevate the quality of customer interactions.
  • Process Innovation and Operational Excellence
    Identified and implemented process improvements that enhanced workflow efficiency, reduced service bottlenecks, and elevated both guest satisfaction scores and operational KPIs.
  • Revenue Growth and Service Alignment
    Developed and executed strategies that balanced service excellence with revenue optimization, contributing to sustained financial growth and operational stability.
  • Culture of Excellence and Accountability
    Fostered a culture centered on accountability, attention to detail, and guest-centric service, directly contributing to the hotel’s reputation for high service standards and operational success.

Call Centre Agent

Merlin entertainments
09.2021 - 06.2022
  • Extensive Product Knowledge
    Maintained deep and up-to-date knowledge of product offerings, enabling expert advice and the delivery of tailored solutions that met individual customer needs and expectations.
  • Live Chat Support Expertise
    Handled high volumes of live chat inquiries with speed and precision, providing quick, accurate, and customer-focused responses in a fast-paced, high-demand environment.
  • Email Support Using Zendesk
    Efficiently managed customer service emails through Zendesk, promptly addressing concerns, resolving issues, and enhancing overall customer satisfaction.
  • Outbound Communication and Target Achievement
    Consistently exceeded outbound call targets by demonstrating persistence, clarity, and a solutions-driven approach in every interaction.
  • Award-Winning Performance
    Recognized with an award for the highest number of calls taken, showcasing dedication, strong communication skills, and the ability to thrive under pressure.
  • Commitment to Customer Satisfaction
    Focused on delivering positive customer experiences through proactive communication, empathy, and a commitment to resolving queries quickly and thoroughly.

Rides Team leader

Thorpe Park
09.2019 - 08.2021
  • Ride Operations Management
    Expertly managed daily ride operations, consistently prioritizing guest safety and satisfaction in alignment with Merlin’s core value of being "guest obsessed."
  • Team Training and Development
    Trained and mentored team members to uphold the highest standards of professionalism, customer service, and safety, fostering a strong culture of accountability and excellence.
  • Commitment to Safety and Protocols
    Ensured strict adherence to all operational safety procedures, minimizing risk and maintaining a secure, enjoyable environment for guests and staff alike.
  • Guest Experience Enhancement
    Focused on delivering exceptional guest experiences by leading by example, addressing guest needs promptly, and creating memorable, positive interactions throughout the guest journey.
  • Leadership and Team Collaboration
    Strengthened leadership abilities by coordinating teams effectively, promoting collaboration, and driving a shared commitment to high service and operational standards.
  • Skill Development and Growth
    Enhanced key professional skills including leadership, customer service, operational management, and teamwork, contributing to a successful and highly rated guest environment.

Football coach/ Children birthday party host

Goals - Hayes
09.2018 - 12.2018
  • Youth Football Coaching
    Coached children in football, focusing on developing fundamental skills, teamwork, and a love for the game through structured and engaging sessions.
  • Skills Development and Technique Training
    Taught key football techniques such as dribbling, passing, shooting, and defending, ensuring skill progression in a supportive and motivating environment.
  • Promotion of Sportsmanship and Team Values
    Emphasized the importance of respect, fair play, and good sportsmanship, helping young players build strong character both on and off the field.
  • Session Planning and Game Organization
    Designed and organized fun, interactive training sessions incorporating games and challenges to maintain high energy, engagement, and learning.
  • Recognition and Motivation
    Awarded medals and recognition to participants, celebrating achievements and fostering confidence, motivation, and a positive team spirit.

Education

Law LLB (Hons) -

University of Kent

A Level -

Featherstone High School

GCSE -

Featherstone High School

Skills

  • Sales and Revenue Generation
  • Customer Relationship Management (CRM)
  • Team Training and Leadership
  • High-Volume Customer Support (Live Chat, Email, Phone)
  • Operational Management and Process Improvement
  • Strong Problem-Solving and Adaptability
  • Guest and Customer Experience Enhancement
  • Cross-Cultural Communication Skills
  • Organizational and Planning Expertise
  • Award-Winning Performance Under Pressure
  • Safety and Compliance Adherence
  • Youth Coaching and Mentoring

Languages

Urdu
Fluent
Hindi
Advanced
Punjabi
Advanced

Timeline

Career break

N/A
01.2025 - 04.2025

Retail Sales Advisor

Vodafone
11.2023 - 01.2025

Hotel Daily Duty Manager

Thorpe park
07.2023 - 10.2023

Call Centre Agent

Merlin entertainments
09.2021 - 06.2022

Rides Team leader

Thorpe Park
09.2019 - 08.2021

Football coach/ Children birthday party host

Goals - Hayes
09.2018 - 12.2018

Law LLB (Hons) -

University of Kent

A Level -

Featherstone High School

GCSE -

Featherstone High School

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Uzair Butt