Itai Munemo

In this role I assisted customers through live chat and phone support, handling a range of VAT related queries and application processing. I would also process postal applications. Having KPI’S we had to reach; time management was very important due to having a limited time to spend per case. This position strengthened my tax knowledge and refined my de-escalation skills as I helped customers with financial issues which can be sensitive subjects therefore empathy and both written and organisational skills were crucial.

• Kept accurate documentation of all correspondence with HMRC regarding client cases.
• Applied detailed knowledge of VAT regulations in advising businesses on their obligations and opportunities for reclaiming VAT paid out.
• Assisted clients with understanding complex tax legislation.

As a customer service operator, I served as the first point of contact for clients needing waste-carrier licenses, fly-tipping reports and fishing legislations and licenses. This role involved a lot of knowledge around the current legislation around fishing in the UK therefore problem solving and organisational skills were crucial to make sure to was letting the client know the correct information. Using systems such as Zendesk to log every call and escalate the more complicated ones.

● First contact for environmental legislation queries

● Processed applications and complaints

● Developed strong IT and customer service skills

Working at Amazon as a Warehouse Operative, teamwork and time management was essential. Depending on the day whether I was working in a team on the packing aisle, loading aisle, or whether I was working independently as a picker how I managed my time was important, as everything down to the second was tracked. Targets had to be reached, or disciplinary action would be taken. This role would provide me the skills to work the best under pressure as the environment was always fast paced.

• Collaborated with team members for smooth warehouse operations.
• Demonstrated dedication to safety with regular equipment checks.
• Met tight deadlines by efficiently processing incoming shipments.
• Assisted in inventory management, ensuring accurate records were kept.

In this hospitality role, I worked in the kitchen preparing and serving high-quality desserts while maintaining a clean and inviting environment.

• Maintained high cleanliness standards to guarantee hygienic working environment.
• Ensured perfect texture and flavour balance in all baked goods through meticulous preparation techniques.
• Worked closely with kitchen staff, ensuring smooth operations and food safety protocols.