Israt Jahan Ananna
City of London,England
Summary
Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Senior team member
Greggs Bakery
London, England
04.2023 - Current
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Followed opening, closing and shift changeover procedures for seamless operations.
Senior Client Service Executive
Papyrus Communications
Dhaka, Bangladesh
01.2021 - 12.2022
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimize team operations.
- Successfully delivered on tasks within tight deadlines.
- Improved efficiency and productivity by acquiring new skills.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Created and maintained displays and signs.
- Delivered high-quality results within budget and timeframe targets.
Education
Master of Science - Digital Business Management
University of Portsmouth
Portsmouth 01.2023 - 03.2024
Skills
- Client support
- Customer relationship management
- Team supervision
- Salesforce Administration
- Power BI
- Salesforce custom objects, fields
Affiliations
- Travel
- Learning new things
Languages
English
Advanced
Hindi
Intermediate
Bengali
Fluent
Timeline
Senior team member
Greggs Bakery
04.2023 - Current
Master of Science - Digital Business Management
University of Portsmouth
01.2023 - 03.2024
Senior Client Service Executive
Papyrus Communications
01.2021 - 12.2022
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