Hi, I’m
Olga Dabravolskiene
Summary
I am a responsible, motivated and friendly. Listen to needs and promote merchandise with practised care and attention to individual needs. Focused and punctual with excellent interpersonal and organisational skills. Tactical team builder with strong background in training and team development. 10 years customer service, 4 years receptionist, 1 year administrator/cashier experience
Overview
20
years of professional experience
Work history
MECCA BINGOLuton, Bedfordshire
Senior team member/Admin/Cashier
07.2023 - Current
Job overview
- Coaching team members through new or difficult workflows.
- Supporting new hires through onboarding process for speedy and successful training.
- Following opening, closing and shift changeover procedures for seamless operations.
- Totalling bills and accepted cash, card and mobile payments.
- Maintaining clean and organised workspace to ensure efficient service.
- Processing payments swiftly for improved customer experience.
- Balancing till at end of day, maintaining accurate records.
- Demonstrating patience while dealing with difficult customers, maintaining professionalism.
- Training new cashiers on venue policies and procedures to maintain standards.
- Completing opening and closing procedures each day.
- Processing sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Using POS register system to total values and complete cheque, card, or mobile payments.
- Assisting with cashier close-down by counting drawer change and processing vouchers.
- Checking customer ID when selling age-restricted items, following store policy.
- Banking money, receiving money from bank.
MECCA BINGOLuton, Bedfordshire
Team member/Receptionist
11.2021 - 07.2023
Job overview
- Provided excellent customer service
- Handled difficult customers, resulting in conflict resolution.
- Collaborated effectively with team members to meet project deadlines.
- Upheld company policies strictly, fostering a compliant work environment.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Delivered reliable customer service with attention to detail even under high pressure.
- Remained flexible to cover shifts and work overtime as required.
- Demonstrated energy and enthusiasm to go above and beyond for each and every customer.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
- Directed guests to correct seating locations and answered questions about facility amenities.
- Processed admission payments
- Prepared premises and supplies for arriving guests.
- Recommended special services, collected additional fees and completed required documentation.
- Managed phone calls, resulting in effective communication flow within the company.
- Upheld confidentiality with sensitive information handling procedures.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
- Maintained accurate logs of visitor entries for security purposes.
- Assisted with set up of ID card and access permissions following site security practices.
RGM RearguardsLeighton Buzzard
Factory Worker
01.2021 - 11.2021
Job overview
- Picked and packed efficiently with meticulous attention to accuracy, consistently achieving against production KPIs.
- Maintained sanitised and clean work areas.
- Prepared finished products for shipment.
- Closely and accurately followed task specifications and instructions laid out by supervisors.
GROSVENOR CASINOSLuton, Bedfordshire
Receptionist
07.2019 - 04.2021
Job overview
- Maintained reception area in a clean and tidy state to provide visitors with a positive impression of the company.
- Responded to telephone enquiries from clients, vendors and the public.
- Organised and updated daily/weekly schedule.
- Screened and verified visitors for identification credentials.
- Sorted and distributed business correspondence to correct department or staff member.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Received incoming packages and mail, dispersed parcels, correspondence.
GROSVENOR CASINOSLuton, Bedfordshire
Waitress
12.2017 - 06.2019
Job overview
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Delivered exceptional, friendly and fast service to up to 30 tables per shift.
- Facilitated prompt and accurate seating and service of all guests.
- Greeted new customers, answered initial questions and took drink orders.
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests.
- Recorded orders and partnered with team members to serve food and beverages.
SALA UK LtdLuton, Bedfordshire
Sales Assistant
02.2017 - 12.2017
Job overview
- Provided helpful and attentive customer service.
- Processed stock deliveries in-store and ensured accurate order numbers.
- Mentored new employees on customer service, money handling and organising strategies.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Stayed up to date on store promotions, payment policies and security practices.
IHP Bovingdon
Assistant Manager
05.2013 - 01.2014
Job overview
- Handled all employee scheduling for adequate shift staffing.
- Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency metrics.
- Oversaw daily opening and closing procedures and helped to optimise daily operations.
- Helped less experienced staff manage daily assignments.
- Answered phones and performed clerical office functions.
- Managed daily calendar.
- Coordinated materials for programme needs, including physical files, tracking spreadsheets and update reports.
- Managed daily office operations and equipment.
- Managed new files and retrieval requests with speed and accuracy.
- Processed and tracked employee time sheets.
APRANGA GroupVilnius (Lithuania)
Warehouse Operative
08.2004 - 09.2012
Job overview
- Followed instructions, accomplishing orders.
- Maintained cleanliness and organisation of warehouse.
- Sustained standing posture for periods of time up to 6 hours over 8-hour shift.
- Regularly lifted and moved up to 15 kilos.
- Transferred materials weighing up to 15 kilos from ground level to 100 centimetres in height.
- Readied inventory for sales or shipment by labelling products or boxes and palletising larger groups for delivery.
- Examined incoming materials and products to assess quantity and quality, returning unacceptable shipments to suppliers for refunds or replacement.
Education
Vilnius Management College Vilnius (Lithuania)
Bachelor of Business Administration
Skills
Open and clear communicator
- Fast learner
- Multilingual (Russian, Lithuanian, Polish, English)
- Computer literacy
- Excellent communication
- Working independently
- Document control
- Multitasking and prioritisation
- Clean and tidy nature
- Multi-line telephone skills
- Flexible
- Organisation and efficiency
- Record keeping and bookkeeping
- Customer service-orientated
- Microsoft Excel
- Menu memorisation
- Training and Development
- Budgeting and forecasting
- Team supervision
- Client support
- GDPR compliance monitoring
- Quality Control Analysis
- Customer loyalty building
- End-of-shift report
- Guest service
Timeline
Senior team member/Admin/Cashier
MECCA BINGO
07.2023 - Current
Team member/Receptionist
MECCA BINGO
11.2021 - 07.2023
Factory Worker
RGM Rearguards
01.2021 - 11.2021
Receptionist
GROSVENOR CASINOS
07.2019 - 04.2021
Waitress
GROSVENOR CASINOS
12.2017 - 06.2019
Sales Assistant
SALA UK Ltd
02.2017 - 12.2017
Assistant Manager
IHP
05.2013 - 01.2014
Warehouse Operative
APRANGA Group
08.2004 - 09.2012
Vilnius Management College
Bachelor of Business Administration
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