Israel Umweni
Leicester,Leicestershire
Summary
Dedicated professional with a strong focus on customer satisfaction and quality assurance, leveraging expertise in customer service orientation, conflict resolution, and effective communication to build lasting relationships. Skilled in inventory management, food safety knowledge, and manual handling techniques, ensuring operational efficiency and adherence to safety standards. Adept at handling customer complaints with empathy and resilience under pressure while maintaining a commitment to excellence in food preparation and supplier negotiations.
Overview
3
3
years of professional experience
Work History
Catering assistant
Elior Uk
Nottingham, Nottinghamshire
06.2023 - 02.2025
- Executed food preparation tasks efficiently to meet dining deadlines.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
- Kept appropriate stock levels to match expected demand.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-day-day support duties accurately and efficiently.
- Provided top-quality customer service, resulting in high levels of customer satisfaction.
Brand ambassador
The blackstar group
Nottingham, Nottinghamshire
09.2022 - 02.2023
- Reported on campaign activity and engagement to highlight successes and improvement gaps.
- Connected with 120 potential customer each day, managing promotional materials contributing to a 34% increase in brand awareness
- Reviewed sales reports to decipher areas for improved sales strategy.
- Observed local regulations related to sales of specific products.
- Offered samples and distributed marketing materials to engage buyers.
- Gave out samples and promotional items during events for increased customer interaction.
- Promoted products and services to target audience through strategic marketing campaigns.
- Used friendly, outgoing and positive personality to approach customers with confidence and professionalism, improvising in uncertain situations.
- Evaluated and responded to individual preferences and budget requirements
- Built relationships and rapport quickly for positive public and staff communications.
- Increased brand awareness for better market penetration through energetic and passionate promotion.
- Answered questions and offered advice on available products and services.
- Provided product knowledge to customers with enthusiasm and accuracy.
Kitchen porter
Taco Bell
Nottingham, Nottinghamshire
01.2022 - 08.2022
- Removed waste and spills quickly, keeping food preparation areas clean and professionally organised.
- Supported overall restaurant operations through effective teamwork with other staff members.
- Unloaded deliveries, stored items properly for easy accessibility.
- Improved service quality by working closely with kitchen staff to maintain smooth, efficient food preparation conditions.
Education
Bachelor of Science - Accounting and Finance
University of Leicester
Leicester 09.2024 -
Btec - Business
Nottingham College
Nottingham 09.2022 - 06.2024
GCSEs - Maths, English, Business
Nottingham College
Nottingham 09.2021 - 09.2022
Skills
- Customer service orientation
- Equipment operation
- Relationship-building
- Inventory management
- Empathy towards customers
- Instruction adherence
- Food safety knowledge
- Customer satisfaction focus
- Manual handling techniques
- Critical evaluation
- Effective communication
- Reliability
- Resilience under pressure
- Conflict Resolution
- Quality Assurance
- Handling customer complaints
- Food preparation
- Negotiating with suppliers
Languages
English
Fluent
Italian
Native
Timeline
Bachelor of Science - Accounting and Finance
University of Leicester
09.2024 -
Catering assistant
Elior Uk
06.2023 - 02.2025
Brand ambassador
The blackstar group
09.2022 - 02.2023
Btec - Business
Nottingham College
09.2022 - 06.2024
Kitchen porter
Taco Bell
01.2022 - 08.2022
GCSEs - Maths, English, Business
Nottingham College
09.2021 - 09.2022
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