Isobel Robinson
28/06/05 | Hereford,Herefordshire
Summary
Expert in crafting personalised styles that highlight natural beauty. Strong communication and customer service abilities foster client relationships and satisfaction. Quick learner with keen attention to detail and creative flair. Committed to contributing enthusiasm and innovative ideas to a dynamic salon team.
Overview
7
7
years of professional experience
Work History
Hair Salon Owner
The Basement Salon
Holmfirth, West Yorkshire
03.2024 - Current
- Developed and implemented marketing strategies to attract new clients and retain existing ones, increasing salon revenue.
- Maintained rigorous hygiene standards in all salon areas, ensuring a safe and welcoming environment for clients.
- Oversaw salon refurbishment projects, selecting contemporary designs that reflected the brand's image and attracted customers.
- Managed all areas of salon operations and appearance to maintain aesthetics and quality standards.
- Placed orders and monitored shelf stock to maintain consistent supply and inventory.
- Monitored fashion, hair and beauty trends, to deliver services to meet customer appetite.
- Closely managed salon stock supplies, maintaining operational readiness whilst minimising waste.
- Established a strong online presence through social media, showcasing salon work and testimonials.
- Addressed customer problems quickly to meet service standards and increase loyalty and satisfaction.
- Negotiated with suppliers to secure high-quality beauty products at competitive prices, optimising inventory costs.
- Booked client appointments and sent out reminder text messages to avoid missed appointments.
- Sterilised and sanitised tools and equipment to comply with hygiene and safety protocols.
- Maintained accurate client records, detailing treatments administered, preferences and products used for future reference.
- Tracked latest beauty products, treatments and market trends to give customers optimum service.
- Recommended styles and treatments according to client wishes, making suggestions tailored to face structure and hairstyle.
- Adapted hairdressing services for special occasions, such as weddings and formals, creating memorable experiences for clients.
- Delivered exceptional hairdressing services, including cutting, colouring, extensions and styling, to meet diverse client needs.
- Developed strong client relationships through exceptional service and follow-up care advice, fostering loyalty and repeat business.
- Conducted client consultations to determine vision and requirements.
- Sold and promoted hair care products meeting clients' individual needs.
Apprentice Hairdresser
Artisan & Co
Holmfirth, West Yorkshire
02.2022 - 03.2023
- Worked with straighteners, curlers and hair dryers to style hair.
- Washed and conditioned clients' hair, giving scalp massages upon request.
- Shadowed senior stylists throughout hair colouring, cutting and styling treatments to obtain an extensive understanding of hairdresser best practices.
- Collaborated with senior stylists on creative hair projects, gaining insight into advanced hairdressing methods.
- Followed instructions from senior stylists to learn advanced hairdressing techniques.
- Supported smooth running of daily appointments by assisting hairdressing team.
- Disinfected and readied equipment for salon staff use.
- Tidied salon by sweeping away cut hair, washing dirty linens and emptying trash.
- Restocked shelves with products, purchased new inventory and controlled loss.
- Welcomed guests warmly and politely when entering the salon, providing drinks and magazines while waiting for appointments.
- Offered clients refreshments and reading material to improve their salon experience.
Saturday Hair Salon Assistant
Artisan & Co
05.2019 - 02.2022
- Washed and conditioned clients' hair to prepare for styling by senior professionals.
- Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
- Washed, conditioned, and towel-dried clients' hair, preparing them for cutting or styling services.
- Seated and gowned clients in readiness for hairdressing service.
- Greeted clients warmly upon arrival, offering beverages and magazines for a comfortable wait.
- Answered phone calls and scheduled appointments in salon calendar.
- Cleaned workstations, swept areas and folded towels throughout day to keep service running smoothly.
- Cleaned and folded towels and robes, managing laundry operations to ensure a constant supply of clean linens.
Education
NVQ Level 3 - Hairdressing
RJL Education
Bolton01-2024
NVQ Level 2 - Hairdressing
RJL Education
Bolton01-2023
GCSEs - GCSE's
Holmfirth High School
Holmfirth01-2021
Holmfirth High School
Holmfirth01-2021
Skills
- Hairdressing techniques
- Client consultations
- Client relationship building
- Salon management
- Marketing strategies
- Appointment scheduling
- Problem resolution
- Customer Service
- Creative thinking
- Positive attitude
- Friendly
- Full Clean Driving Licence
References
Miss Danielle Shaw (former tutor at RJL Education) - 07498 280770
Hair Education Collective Ltd, Suite 125, Phenix Salon Suites, Fenwick Street, Liverpool, L2 7QB
Miss Abbi Cornforth (Stylist at Artisan & Co) - 07796 054633
Artisan & Co, 23 Victoria Street, Holmfirth, HD9 7DF
Social Media
@_thebasementsalon
The Basement Salon
TikTok
@_thebasementsalon
Timeline
Hair Salon Owner
The Basement Salon
03.2024 - Current
Apprentice Hairdresser
Artisan & Co
02.2022 - 03.2023
Saturday Hair Salon Assistant
Artisan & Co
05.2019 - 02.2022
NVQ Level 3 - Hairdressing
RJL Education
NVQ Level 2 - Hairdressing
RJL Education
GCSEs - GCSE's
Holmfirth High School
Holmfirth High School