Gemma Louise Storey

I am self-employed here, my friend and I rent the salon, I offer all services hairdressing related. We both manage the day to day running of the salon, and I handle all the accounts and paying of bill's etc. I offer a full range of services from Classic uniform layer cuts, Perms etc. to modern, Balayage, Foilyage, Ombre etc. My clientele ranges from children to Ladies in their 90's. (Colour clientele from 16+). I have many customers that I have done their hair for up to 23 years now.

• Built strong sales and customer service relationships with clients by motivating team into action.
• Maintained clean and hygienic salon area in line with quality standards.
• Oversaw and participated in staff meetings to identify areas for improvement and resolve internal team issues.
• Increased organic traffic and online bookings through regular updates to salon's website.
• Arranged regular maintenance services and repairs for salon equipment.
• Oversaw hiring, training and development of salon staff members.
• Onboarded new staff and set clear performance expectations to minimise turnover rates.
• Organised salon rota to cater for increased workload during peak hours and days.
• Conducted regular stock counts and ordered replacements to maintain optimal inventory.
• Created and distributed promotional materials to attract new clients.
• Increased client base by devising and leading social media paid marketing strategy.
• Established and upheld extremely high levels of customer service to achieve guest satisfaction.
• Developed and implemented business plans to meet objectives and goals.
• Created welcoming and nurturing environment for employees and customers to promote sales and services.
• Acted as first point of contact for employees to discuss and resolve encountered issues.
• Monitored salon expenditure and implemented financial controls for efficient salon operations.
• Evaluated staff's performance by collating customer feedback and conducting 1:1 review sessions.
• Enforced consistent execution of salon's policies and procedures to achieve high-quality service standards.
• Pre-booked regular customers to minimise waiting times and increase client loyalty.
• Oversaw salon training programs to facilitate transfer of skills on-the-job.
• Nurtured innovative and inspiring ethos to promote originality, resourcefulness and creativity in team.
• Kept updated monthly records of business costs and revenues.

Here I worked as an agency worker from Protocol, covering sick leave for the practical part of the Level 2 Diploma in women's Hairdressing course. I did also help with homework and recapping what had been covered in theory.

In this role I also;

• Used vast industry experience to deliver practical lessons on all aspects of the qualification.
• Actively promoted key skill developments in English, maths and ICT, integrating concepts into hairdressing theory as appropriate.
• Appropriately planned and prepared room and resources for practical lessons.
• Maintained quality lessons in line with [Type] Ofsted criteria, enabling high-performance levels in teaching, learning and assessments.
• Demonstrated consistently safe working practices in chemical handling during hair colour and treatment classes.
• Maintained course records covering attendance, participation and grades.
• Applied industry knowledge to develop students into successful Hairdressing professionals.
• Supported students' educational and emotional development through constructive verbal and written feedback.
• Promoted positive impact of Hairdressing profession and answered student questions.
• Taught students about tools and equipment used by Hair professionals.
• Observed students to identify areas of knowledge or skill gaps, and re-demonstrated key information.
• Prepared and delivered vocational lessons meeting established standards for education.
• Educated students about safety requirements and consistently enforced rules.
• Delivered organised, easily followed lectures giving students key knowledge about Hairdressing.
• Tested student knowledge through practical examinations and written tests.
• Inspected class tools and equipment for wear and completed regular maintenance.
• Facilitated collaboration in class environments, preparing students for future professional work.
• Helped students understand industry-specific practices and regulations impacting work.
• Demonstrated techniques to students, showing correct methods and safe approaches for different actions.
• Appropriately planned and prepared room and resources for practical and theoretical lessons.

I started here in August 2008 as a health and safety inspector going around salons where we had learners placed ensuring the salons were safe for learners to work in, and that the environment in which they were working in was acceptable. I then progressed to do my Level 3 Assessors qualification and my PTTLS and CTTLS qualification, of which I gained a Level 4 in. Later I decided to also do my Certificate of Education at Huddersfield University. I then went on to teach Level 2 learners (16–18-year-olds) Hairdressing skills, and 14–16-year-olds Principle learning in the Hair and Beauty sector at level 1. I taught 17+ Advanced and Creative Hair Professional Level 3, and Level 1 & 2 Maths and English Functional Skills, and continued the Health and Safety checks on all of the salons in which we had learners on placements. I was responsible for controlled assessments and marking assignments whilst teaching principle for learning qualification, and more recently the marking and giving feedback on the Level 3 Advanced and creative Hair professional assignments, mood boards, and uploading all of documents etc. ready for gateway on EPA Pro and anything else that related to that qualification.

I also;

• Used vast industry experience to deliver practical lessons in all aspects of Hairdressing.
• Actively promoted key skill developments in English, maths and ICT, integrating concepts into hairdressing theory as appropriate.
• Appropriately planned and prepared room and resources for practical and theoretical lessons.
• Supported students' educational and emotional development through constructive verbal and written feedback.
• Maintained quality lessons in line with City & Guilds and Ofsted criteria, enabling high-performance levels in teaching, learning and assessments.
• Demonstrated consistently safe working practices in chemical handling during hair colour and treatment classes.
• Developed student skills, knowledge and required standards through practical and theory sessions, enabling successful completion of Hairdressing programmes.
• Planned and implemented high-quality vocational teaching through engaging lesson plans and practical programme delivery.
• Maintained course records covering attendance, participation and grades.
• Applied industry knowledge to develop students into successful Hairdressing professionals.
• Promoted positive impact of Hairdressing profession and answered student questions.
• Taught students about tools and equipment used by Hairdressing professionals.
• Observed students to identify areas of knowledge or skill gaps, and re-demonstrated key information.
• Assigned homework and special projects to help students further explore course topics.
• Compared students with employer expectations to determine current training needs.
• Integrated new technology used by employers, teaching students important tools and tricks for optimum use.
• Prepared and delivered vocational lessons meeting established standards for education.
• Educated students about safety requirements and consistently enforced rules.
• Delivered organised, easily followed lectures giving students key knowledge about Hairdressing.
• Tested student knowledge through practical examinations and written tests.
• Supervised on-the-job training for vocational students to demonstrate methods, procedures and techniques.
• Inspected class tools and equipment for wear and completed regular maintenance.
• Facilitated collaboration in class environments, preparing students for future professional work.
• Helped students understand industry-specific practices and regulations impacting work.
• Demonstrated techniques to students, showing correct methods and safe approaches for different actions.

Here I was the salon owner. I also had a stylist and a junior that I employed and had learners on their work experience.

I also did tasks such as;

• Oversaw salon training programs to facilitate transfer of skills on-the-job.
• Established and upheld extremely high levels of customer service to achieve guest satisfaction.
• Increased client base by devising and leading social media paid marketing strategy.
• Acted as first point of contact for employees to discuss and resolve encountered issues.
• Monitored salon expenditure and implemented financial controls for efficient salon operations.
• Maintained clean and hygienic salon area in line with quality standards.
• Arranged regular maintenance services and repairs for salon equipment.
• Conducted regular stock counts and ordered replacements to maintain optimal inventory.
• Organised salon rota to cater for increased workload during peak hours and days.
• Oversaw hiring, training and development of salon staff members.
• Enforced consistent execution of salon's policies and procedures to achieve high-quality service standards.
• Kept updated monthly records of business costs and revenues.
• Built strong sales and customer service relationships with clients by motivating team into action.
• Created and distributed promotional materials to attract new clients.
• Pre-booked regular customers to minimise waiting times and increase client loyalty.
• Created welcoming and nurturing environment for employees and customers to promote sales and services.

• My job responsibilities here were to deal with customer service enquiries over the telephone
• This covered a wide range of enquiries from simple billing queries to helping people set up their internet on a range of different phones and network faults etc
• Whilst I was working at Ventura, I learnt several skills such as how to build a rapport with customers over the phone and how to respond to a wide range of queries.
• Offered prompt solutions to maintain customer satisfaction.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Offered detailed advice on product and service benefits.
• Adhered strictly to policies and procedures for continued company compliance.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Practiced cross-selling techniques to showcase other products and services.
• Transferred customer calls to respective department or personnel to address specific issues.
• Tracked orders and processed refunds for new and existing customers.
• Registered and updated accurate customer information on database.
• Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
• Liaised with team to develop strategies in improving customer service.
• Recorded customer communications to maintain proper documentation.
• Recorded and processed customer data accurately.
• Established positive relationships with clients by going extra mile to build rapport.
• Participated in staff meetings to discuss new developments.

• I started at G & D Hairstyles straight after leaving school and started my job as junior apprentice, my duties were shampooing hair, general housekeeping jobs within the salon to keep it clean and tidy and prepared for clients, reception work and customer care
• I worked here until around July 2002.
• Shampooed and blow-dried hair taking into account clients' hair and scalp needs and personal preferences.
• Advocated company values through all customer interactions.
• Replenished frequently used materials and notified salon owner of low stock levels.
• Maintained safe and clean salon environment through regularly cleaning all tools, equipment and work areas.
• Responsibly used assigned PPE in line with regulations.
• Greeted, welcomed and provided refreshments to customers upon entry.
• Prepared whatever was needed for each client for the use of senior colleagues.
• Processed client cash and card payments.
• Prepared salon to receive clients daily.
• Set up stylist work stations with client-specific formulas and tools in preparation for services.
• Shampooed and conditioned clients' hair to prepare for scheduled services.
• Gowned clients in preparation for salon services.
• Processed payments and provided receipts and appointment reminder cards for upcoming bookings.
• Carried out simple hair treatments under supervision of qualified stylists.
• Replenished salon retail products and identified items to be reordered.
• Verified compliance with safety and sanitation standards for all salon services.
• Prepared and mixed colour formulas for clients' hair.
• Cleaned and maintained stylist tools and equipment to highest sanitary standards.
• Assessed client preferences and collaborated to uncover potential colour and style goals.
• Performed basic cuts and special-event styling services under hairdresser supervision.
• Created positive, warm salon environment when greeting clients and supplying refreshments.
• Identified scalp problems and applied appropriate treatments.
• Monitored and managed reception area, greeting clients and managing stylist flow to reduce wait times.
• Managed complex schedules for multiple stylists, coordinating and confirming client appointments.
• Maintained professional knowledge and continuous development through periodic training courses, workshops and webinars.
• Kept current with past and current hairstyles and trends to maintain high levels of hairdressing quality.
• Shadowed and assisted hairdressers with lightening techniques and colour corrections.