Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Isobel Nitka

Bishops Cleeve,Gloucestershire

Summary

Organised and dependable individual that is eager to apply knowledge and gain practical experience. Successful at managing multiple priorities with a positive attitude, and thrives in working within a team environment. Willing to take on greater responsibilities to meet company and personal goals.

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work History

Compliance officer

HETAS Ltd
Tewkesbury, Gloucestershire
10.2022 - Current
  • Compile relevant administrative documents relating to inspections of solid fuel installations.
  • Support registrants to achieve compliance and rectify the non-compliant items highlighted within their inspection report.
  • Liaise with teams business-wide to ensure that communication provided to our registrants is both consistent and transparent.
  • Manage up to 20 inbound calls daily to resolve customer issues.
  • Own various general administrative duties to strict timelines.
  • Prepared reports and documentation after business inspections.
  • Analyse written reports and statements completed by contracted inspectors to verify compliance in line with national building regulations.
  • Compile reviews of registered businesses and ensure the outcome is fair and consistent with current processes.
  • Challenge inspection report outcomes in line with the current risk assessment.

Commercial administrator

Fassa Bortolo UK
Tewkesbury, Gloucestershire
01.2022 - 10.2022
  • Maintained customer relationships and sourced potential new customer opportunities.
  • Participated in meetings, facilitating effective communication between the commercial department and the sales team.
  • Created detailed reports using Excel to facilitate data-driven decisions.
  • Conducted market research for informed business strategies, which included speaking with architects to better understand the desired market from the consumer perspective.
  • Streamlined office procedures to improve efficiency.
  • Utilised a lead generation programme, Glenigans, to support the sales team with the awareness of upcoming construction projects within their area.

Team leader

Greene King
Bishop's Cleeve, Gloucestershire
09.2017 - 01.2022
  • Conducted regular performance reviews to identify areas of improvement for each team member individually.
  • Developed strategies for improved performance level across the team.
  • Monitored daily operations whilst reducing operational cost significantly.
  • Provided comprehensive onboard training to support new hires.
  • Coached team members through difficult workflows and high intensity events such as functions and in-house events.
  • Delegated tasks to make best use of individuals' skills.
  • Professionally handled difficult customer complaints and objections to maintain high customer service standards.
  • Handled and accounted for the day to day cash flow and security of the business.
  • Understood the importance of staff well being and morale, particularly during busy seasons.
  • Completed weekly staff rota's and considering staff absence and annual leave, as well as predicted workload.

Education

Bachelor of Arts - English Literature and Creative Writing

Cardiff Metropolitan University
Cardiff
09.2014 - 07.2017

A-Levels - English Language

All Saints' Academy
Cheltenham
09.2012 - 05.2014

A-Levels - English Literature

All Saints' Academy
Cheltenham, Gloucestershire
09.2012 - 05.2014

A-Levels - Psychology

All Saints' Academy
Cheltenham, Gloucestershire
09.2012 - 05.2014

GCSEs -

Winchcombe School
Winchcombe, Gloucestershire

Skills

  • Non-Judgemental approach
  • Documentation accuracy
  • Record keeping efficiency
  • Emotional resilience
  • Empathetic listening
  • Background check administration
  • Advisory communication
  • Knowledge of GDPR rules
  • Staff training
  • Regulatory knowledge

Affiliations

  • Hiking
  • Reading and writing literature
  • Exploring music

Timeline

Compliance officer

HETAS Ltd
10.2022 - Current

Commercial administrator

Fassa Bortolo UK
01.2022 - 10.2022

Team leader

Greene King
09.2017 - 01.2022

Bachelor of Arts - English Literature and Creative Writing

Cardiff Metropolitan University
09.2014 - 07.2017

A-Levels - English Language

All Saints' Academy
09.2012 - 05.2014

A-Levels - English Literature

All Saints' Academy
09.2012 - 05.2014

A-Levels - Psychology

All Saints' Academy
09.2012 - 05.2014

GCSEs -

Winchcombe School

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Isobel Nitka