Isobel Hateley
Dudley,WEST MIDLANDS
Summary
Detail-oriented hospitality professional with strong expertise in conducting wine tastings, efficient tray carrying and tills operation in fast-paced service environments. Demonstrates thorough knowledge about alcohol laws, including alcohol law familiarity and strict hygiene standards adherence to ensure safe and compliant service. Brings proven sales persuasion skills to enhance customer experience and support revenue growth, with a focus on maintaining high service standards and developing further within the hospitality sector.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sommelier
670 Grams
Birmingham, West Midlands
2026.01 - Current
- Improved sales through effective promotion of premium bottles to patrons.
- Conducted staff training sessions to improve knowledge of wine and service techniques.
- Handled customer complaints promptly, ensuring satisfaction and repeat business.
- Collaborated closely with chefs to pair wines with seasonal menus.
- Monitored condition and age of all wines in order to serve them at their peak maturity.
- Educated customers about different characteristics of wines such as origin, vintage and variety.
Bartender
Simpsons Restaurant
Edgbaston, WEST MIDLANDS
2024.08 - 2025.08
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Created an inviting atmosphere through friendly interaction with customers.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Implemented new cocktail recipes by researching current trends in the industry.
Education
Food and Beverage level 2 and 3 - Hospitality
University College Birmingham
Birmingham 2022.09 - 2024.06
Skills
- Conducting wine tastings
- Knowledge about alcohol laws
- Efficient tray carrying
- Tills operation
- Sales persuasion
- Hygiene standards adherence
- Alcohol law familiarity
Certification
- Level 2 certificate in food and beverage
- Level 3 diploma in food and beverage service supervision
References
References available upon request.
Timeline
Sommelier
670 Grams
2026.01 - Current
Bartender
Simpsons Restaurant
2024.08 - 2025.08
Food and Beverage level 2 and 3 - Hospitality
University College Birmingham
2022.09 - 2024.06