Ismavia
Glasgow,South Lanarkshire
Summary
Professional with expertise in Microsoft Suite, skilled in managing high-pressure situations and facilitating customer education and onboarding. Proven negotiation abilities and strong telephonic etiquette enhance customer interactions. Committed to improving customer experiences through effective communication and a patient approach.
Overview
8
8
years of professional experience
Work history
Customer service representative
PastDue Credit Solutions
Glasgow, Glasgow City
12.2024 - Current
- Provided top-notch support for increased customer satisfaction.
- Facilitated customer loyalty programmes to enhance customer retention.
- Ensured maximum efficiency by adhering to call centre schedules and targets strictly.
- Managed high volume of inbound calls, ensuring swift response times.
- Utilised multi-line telephone systems for efficient call handling.
- Facilitated positive customer experiences with attentive service.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Retail sales associate
Metro Mobile
Lahore
05.2023 - 10.2024
- Conducted inventory checks to ensure stock accuracy.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Supported marketing initiatives by setting up promotional displays.
- Provided product knowledge to customers for informed purchases.
- Assisted in visual merchandising, improving shop floor appeal.
- Facilitated smooth checkout process, reducing wait times for customers.
- Contributed to sales targets through active promotion of products.
Administrative assistant
SS Developers
Lahore
03.2021 - 04.2023
- Initiated purchase orders for office supplies ensuring cost-effective procurement.
- Facilitated internal communication.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Improved customer satisfaction through prompt response to email and phone queries.
- Updated company databases by inputting new employee contact information and employment details.
- Supported accurate record-keeping with proficient data entry skills.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
Sales Advisor
IBEX Lahore
Lahore
02.2019 - 01.2021
- Participated in team meetings contributing valuable ideas for sales improvement.
- Conducted market research, gaining insights into competitors' strategies.
- Resolved customer complaints swiftly, maintaining company reputation.
- Implemented promotional strategies for increased product visibility.
Customer Service representative
Wateen Telecom
Lahore
01.2018 - 01.2019
- Collaborated with sales team to maximise product visibility and sales.
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Identified customer needs and provided solutions for improved experience.
- Extended after-sales support to customers, fostering long-term relationships.
Education
Intermediate - pre-medical
Punjab groups of colleges
pakistan 01/2015 - 03/2017
Bachelor of Science - medical
gulag devi institute of physiotherapy
pakistan 12/2018 - 03/2022
MSc Public health - science
Glasgow Caledonian University
United KingdomSkills
- Microsoft suite expertise
- Pressure handling
- Customer education and onboarding
- Tactful negotiation
- Telephone manners
- Patient attitude
- Strong written communication
- Efficient telephonic etiquette
Timeline
Customer service representative
PastDue Credit Solutions
12.2024 - Current
Retail sales associate
Metro Mobile
05.2023 - 10.2024
Administrative assistant
SS Developers
03.2021 - 04.2023
Sales Advisor
IBEX Lahore
02.2019 - 01.2021
Customer Service representative
Wateen Telecom
01.2018 - 01.2019
Intermediate - pre-medical
Punjab groups of colleges
01/2015 - 03/2017
Bachelor of Science - medical
gulag devi institute of physiotherapy
12/2018 - 03/2022
MSc Public health - science
Glasgow Caledonian University