Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Ismail Sowunmi

Summary

Detail-oriented and enthusiastic graduate, eager to use and further develop organisational, planning, and teamwork skills within an event-focused role. Offering strong candidate background with experience in managing logistics and coordinating schedules. Skilled in multitasking and delivering excellent customer service, with the ability to work well under pressure and meet deadlines.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Night receptionist

Mama Shelter
London, City of London
01.2024 - Current
  • Managed night operations, including guest check-ins, monitored venue security and end-of-day reports.
  • Proficient multitasker skilled in managing reservations, handling calls, and preparing workstations, supporting management and daytime teams.
  • Handled booking systems, calls, and handovers to daytime teams.
  • Oversee night guest operations, ensuring seamless services and positive guest experiences.
  • Supported high-profile guests with discretion and professionalism, frequently interacting with clients from business and corporate backgrounds.
  • Proficient with the booking management software Opera and ResaWeb, ensuring the accurate processing and reporting of reservations for internal use.

Welcome host

Portico
London, Greater London
05.2023 - 12.2023
  • Delivered high-level front-of-house services in a prestigious corporate environment.
  • Liaised with clients and internal departments to manage venue occupancy and coordinated event logistics.
  • Collaborated with internal teams across departments to ensure smooth scheduling, communication and execution of events.
  • Compiled daily quality reports and resolved guest queries efficiently.
  • Handled attendee phone and email inquiries, providing adequate solutions.
  • Managed front desk operations effectively whilst maintaining high standards of professionalism.

Restaurant host

Mama Shelter
London, City of London
01.2023 - 05.2023
  • Served as the primary contact for restaurant and event guests, ensuring exceptional customer service upon arrival and throughout their experience.
  • Handled customer inquiries via phone and email, addressing questions related to both restaurant and event details.
  • Facilitated a refined and personalised dining experience for high-profile clientele, ensuring exceptional service with professionalism and discretion.
  • Increased overall efficiency by managing waiting lists during peak times effectively.

Education

Bachelor of Science - Marketing and Management

University of Sussex
Brighton
09/2019 - 07/2022

Skills

  • Hotel software navigation
  • Time Management & Scheduling
  • Social Media & Marketing Support
  • Microsoft Office (Word, Excel, PowerPoint)

Affiliations

  • Live Music Enthusiast: Regularly attend live music events to stay updated on trends and support emerging talent.
  • Music Production: Developing production and songwriting skills, creating original music, familiar with digital audio workstations and production software.
  • Passionate about delivering impactful and memorable self-funded events through strategic event planning and precision

Accomplishments

Duke of Edinburgh Bronze Award

Certification

Turing Scheme Certificate

2022

  • Participated in an international exchange program, gaining valuable cross-cultural experience and global perspective.


National Citizen Service Certificate

2017

  • Completed a series of personal and professional development challenges, building resilience and adaptability.

Timeline

Night receptionist

Mama Shelter
01.2024 - Current

Welcome host

Portico
05.2023 - 12.2023

Restaurant host

Mama Shelter
01.2023 - 05.2023

Bachelor of Science - Marketing and Management

University of Sussex
09/2019 - 07/2022

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Ismail Sowunmi