Ismail Omar
London,London
Summary
Skilled professional in negotiation and conflict mediation, fluent in multiple languages with strong adherence to security procedures. Demonstrates informed decision-making and crisis management capabilities, alongside exceptional communication and multitasking skills. Leverages local knowledge to enhance interactions and support organisational goals.
Overview
21
21
years of professional experience
2
2
years of post-secondary education
Work history
Concierge
Premier Estates
London, London
2024.06 - Current
- Managed front desk operations effectively during peak hours.
- Managed incoming calls effectively using switchboard systems.
- Kept detailed records of tenant issues, facilitating easy resolution.
- Participated in emergency response drills to ensure tenant safety during crises.
- Provided efficient administrative support for property management team.
- Enhanced community living by organising regular social events.
- Managed all tenant enquiries swiftly, ensuring satisfaction.
- Maintained exemplary customer service standards at all times.
- Swept and mopped hard floors and vacuumed carpeted areas.
- Maintained and repaired building fixtures and fittings.
- Tested alarms regularly, upholding strict building safety standards.
Concierge
Portman Gate
London, london
2005.05 - 2024.06
- Promoted sustainability initiatives within building community, enhancing eco-friendliness and resident engagement.
- Conducted regular property inspections to maintain cleanliness and orderliness.
- Updated building rules and regulations regularly promoting adherence by residents.
- Coordinated maintenance requests to ensure timely repairs.
- Facilitated communication between management and tenants, fostering transparency and trust.
- Maintained exemplary customer service standards at all times.
- Participated in emergency response drills to ensure tenant safety during crises.
- Ensured high level of security by monitoring CCTV systems regularly.
- Provided efficient administrative support for property management team.
- Handled incoming post and parcels efficiently, enhancing resident convenience.
- Managed keys and access fobs securely providing assurance on privacy and security.
- Resolved disputes amongst tenants amicably, maintaining a harmonious living environment.
- Served as primary point of contact for tenants, fostering strong relationships.
- Kept detailed records of tenant issues, facilitating easy resolution.
Education
GCSEs - IT
north west london college
london 2002.05 - 2004.03
Skills
- Knowledge of local area
- Culturally aware negotiation
- Conflict mediation
- Informed decision making
- Fluent in multiple languages
- Security procedures adherence
- Crisis management competency
- Patience and positivity
- Communication proficiency
- Multitasking efficiency
Timeline
Concierge
Premier Estates
2024.06 - Current
Concierge
Portman Gate
2005.05 - 2024.06
GCSEs - IT
north west london college
2002.05 - 2004.03