Summary
Overview
Work history
Education
Skills
Languages
Additional Information
Timeline
Generic

Isla Sherwood Thompson

Blanefield,Stirling

Summary

Reliable and detail-oriented professional with a background in customer service and administration, now pursuing a career in pharmacy support. Demonstrates exceptional communication, time management, and problem-solving skills, honed in fast-paced, customer-facing environments. Experienced in handling payments, resolving inquiries, and following strict procedures—ready to adapt quickly to healthcare settings. Fluent in Spanish and conversational in Catalan, enhancing ability to engage with diverse clients. Eager to leverage these skills to support dispensary operations and train toward a formal pharmacy qualification.

Overview

2
2
years of professional experience

Work history

Ground Crew Member

The Helicopter Line
Queenstown, New Zealand
11.2024 - 04.2025
  • Delivered high-quality customer care in person and by phone.
  • Undertook administrative duties, conducted safety briefings, loading/unloading of aircraft, and assisted with shuttle services.
  • Selected for flight-following training due to demonstrated precision and reliability.
  • Balanced multiple responsibilities and maintained strict safety protocols.

Hostel Receptionist & Housekeeping

Adventure Hostels Q2
Queenstown, New Zealand
03.2024 - 10.2024
  • Welcomed and supported international guests, handled bookings, and managed payments.
  • Coordinated daily operations with housekeeping to maintain high cleanliness standards.
  • Contributed to raising Hostelworld guest ratings above 9/10 through excellent service and teamwork.

Distillery Tour Guide & Brand Ambassador

Ian Macleod Distillers
06.2023 - 01.2024
  • Led engaging tours tailored to varied audiences, enhancing customer experience.
  • Managed group logistics, schedules, and answered detailed product queries.
  • Received consistent positive feedback for communication and professionalism.

Education

Master of Arts - Spanish

University of Edinburgh
06.2023

Skills

  • Customer Service & Complaint Handling
  • Communication & Team Collaboration
  • Attention to Detail & High Working Standards
  • Payment Processing & Till Balancing
  • Fast Learner & Tech Adaptable
  • Intermediate-High Spanish Basic Catalan

Languages

Spanish
Advanced (C1)
Catalan
Elementary

Additional Information

  • Interests: Outdoors, hiking, yoga, film, printmaking and art
  • References available on request

Timeline

Ground Crew Member

The Helicopter Line
11.2024 - 04.2025

Hostel Receptionist & Housekeeping

Adventure Hostels Q2
03.2024 - 10.2024

Distillery Tour Guide & Brand Ambassador

Ian Macleod Distillers
06.2023 - 01.2024

Master of Arts - Spanish

University of Edinburgh
Isla Sherwood Thompson